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Help Desk Specialist

3 months ago

Boston, United States Acro Service Corp Full time

Job Title: Laptop Support Technician/ Help Desk Specialist Senior

Contract Duration: 06Months

Worksite Address: one for Boston, North and South Shore, and one for Central and Western MASS.



JOB DUTIES (Detailed Statement of Duties and Responsibilities):


  • Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to DCF offices.
  • Provide on-site docking station/workstation set-up.
  • Receive and inventory DCF staff Surface Pro being returned.
  • Deploy HP Elite Notebook, with configuration instructions, to staff.
  • Provide on-site configuration support/troubleshooting to staff
  • Communicate issues with the Mobile Device Team.
  • Regional MA travel.

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge

  • Comfortable with the functions and Settings of an HP laptop.
  • A strong knowledge of Microsoft Windows operating system.
  • Must possess exceptional organizational skills and attention to detail.
  • The ability to work in a fast-paced, team-oriented, and customer-centric environment. This should include excellent listening, retention, and follow-up skills.
  • Must be self-motivated, well organized, and have excellent communication skills.
  • Must maintain accurate records and status reporting.
  • Working knowledge of Microsoft Excel.
  • Demonstrated ability as a flexible, process-oriented, logical thinker and team player

TRAVEL REQUIREMENTS

  • Candidate is required to travel regionally to serve different office locations.
  • Two regional support teams
  • One team will cover the Central-to-Western MA region
  • One team will cover the Boston-North-South MA region
  • Travel/mileage cost included in the rate.


QUALIFICATIONS (Education, Years’ Experience, Certificates):

  • Associate degree/Diploma in Information Systems or equivalent work experience
  • At least one year of previous experience providing mobile device technical support
  • Experience providing in-person technical customer service