ServiceNow Technical Lead

5 days ago


New York, United States Vaco Full time
ServiceNow Technical Lead
NYC
Direct Hire
No c2c or third parties

Required Skills -
  • Skilled communicator with strong interpersonal abilities
  • Thrives in a dynamic, fast-paced environment
  • IT professional passionate about technology and problem-solving
  • Motivated leader focused on results
  • Continuous learner staying current with industry trends
Responsibilities:
  • Provide expertise in Enterprise Applications, particularly ServiceNow (ITSM and ITOM)
  • Lead implementation and management of PaaS and SaaS solutions
  • Collaborate with leaders to align solutions with business and security requirements
  • Maintain strategic roadmap based on business needs and objectives
  • Work with stakeholders to plan, prioritize, and deploy applications and enhancements
  • Mentor junior staff, provide support escalation, and contribute to team development
  • Develop and manage technical support processes, metrics, SLAs, and policies
  • Build and maintain relationships with vendors and service providers, ensuring SLA compliance
  • Ensure adherence to governance, security, and audit policies
  • Attend meetings and trainings, and perform other duties as needed
Must haves:
  • 5+ years of enterprise technical and application support for ServiceNow
  • 4-year degree preferred
  • 2+ years of Agile project management experience
  • Proven project leadership skills
  • Strong vendor and stakeholder management
  • Knowledge of ITIL framework and processes
  • Successful project execution and team building
  • Extensive experience with SaaS, PaaS, and cloud architectures
  • Expertise in business process analysis, solution design, and enterprise application support
Apply now

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