Contact Center Specialist
2 weeks ago
Open Shifts:
- Monday-Friday from 7am-4pm, and rotating Saturdays from 9am-2pm
- Monday-Friday from 8am-5pm, and rotating Saturdays from 9am-2pm
- Monday-Friday from 9am-6pm, and rotating Saturdays from 9am-2pm.
- Monday- Friday from 9:30am-6:30pm, and rotating Saturdays from 9am-2pm.
- Monday-Friday from 10am-7pm, and rotating Saturdays from 9am-2pm.
Job Summary
This position provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.
Duties and Responsibilities
- Determine member needs and educate them on appropriate beneficial products and services.
- Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.
- Provide quality service that exceeds members' expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise.
Education and Experience Requirements:
- High school diploma or equivalent.
- One (1) year of experience in a financial institution or customer service position.
Working Conditions:
This position is expected to work in a fast-paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals.
Job Type:
Full-time
Pay:
$19.00 - $21.00 per hour
Expected hours:
40 per week
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