Director of Service

4 days ago

Lancaster County, United States Rhoads Energy Corporation Full time

About the Company - Rhoads Air, the heating and cooling division of Rhoads Energy, has been providing customers in South Eastern Pennsylvania with comfort solutions for their homes for over 107 years


About the Role - The Director of Service & Installation provides leadership and accountability to the daily service and install operations. The Director of Service & Installation advances the HVAC business in the areas of customer development, leadership, sales, products, and operational effectiveness.


Responsibilities

  • Analyze internal operations and identify areas for process enhancement
  • Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
  • Monitor performance and take corrective measures when necessary, and prepare detailed updates and forecasts
  • Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
  • Provides strategic advice, manages HVAC division, and implements strategies to support the achievement of the organization's strategic and operational objectives.
  • Execute and develop business plans with the expressed objective of building and increasing sales & operational excellence, competitive advantage, brand awareness, customer engagement, market share and profitability.
  • Leads effort to identify product opportunities in specific market areas to improve customer experience.
  • Develop, implement, and continuously optimize Standard Operating Procedures (SOPs) for all HVAC operations, ensuring consistent, efficient, and high-quality service delivery across installation, maintenance, repair and dispatch processes.
  • Plans, executes, and monitors departmental and regional performance by tracking financial performance (P&L), operational efficiencies and sales performance using (or developing) metrics (e.g., sales, inventory turns, service level, gross profit, etc.) to drive operational improvements and bottom-line performance. KPIs to include the following: callback rate, cost per call, labor utilization rate, installation callbacks rate, sales revenue, lead conversation rate.
  • Motivates and mentors’ direct reports, fosters and develops leadership talent, and is actively involved with succession planning and talent development.
  • Continuously improves the processes used to deliver outputs
  • Completes other duties as assigned


Qualifications

  • Prior Director-level leadership and strategic planning experience
  • Supervisory management experience in multi-location operations
  • Supervisory management experience with multi-level managers
  • Experience in P&L responsibility including budget overview and cost controls
  • Superior analytical and planning skills
  • High integrity, self-awareness, and authenticity
  • Excellent communication skills, including ability to communicate complicated financial information in a simple and accessible manner
  • Excellent follow-through skills: ability to multitask, establish and rearrange priorities, and maintain focus
  • Proficiency with Microsoft Excel with working knowledge of v-lookups and pivot tables
  • Ability to work with confidential information


Applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age or sex.

  • Medical Director of Inpatient Services

    2 weeks ago

    Lancaster, United States Medical University of South Carolina Health Full time

    About UsThe Medical University of South Carolina's Regional Health Network is a dynamic extension of MUSC Health dedicated to delivering high-quality, patient-centered care across South Carolina. As a member of our team, you will be part of a collaborative environment that values innovation, quality, and excellence. Job DescriptionWe are seeking an...

  • Medical Director of Oncology Services

    5 days ago

    Lancaster, United States Medical University of South Carolina Health Full time

    About the OpportunityMUSC Health Lancaster Medical Center is seeking a Medical Director of Oncology Services to lead our newly established oncology practice in Lancaster, SC. As a key member of our leadership team, you will have the opportunity to shape the direction of our program and contribute to the development of innovative cancer treatments.The...

  • Customer Service Director

    1 week ago

    Lancaster, Pennsylvania, United States Isaac's Restaurant - Centerville Full time

    Customer Service Director Job DescriptionWe are seeking a Customer Service Director to lead our team at Isaac's Restaurant - Centerville. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention.Key Responsibilities:Develop and implement customer service initiatives to...

  • Upscale Service Director

    2 weeks ago

    Lancaster, Pennsylvania, United States Superior Talent Source Full time

    Key ResponsibilitiesThe Upscale Service Director will be accountable for managing and overseeing all aspects of restaurant operations, including front-of-house duties such as greeting guests, handling reservations, and seating arrangements. Key responsibilities include:Maintaining exceptional customer service standardsEnsuring seamless communication between...

  • Service Delivery Director

    1 week ago

    Lancaster, Pennsylvania, United States Colony Products, Inc. Full time

    Job DescriptionThe Service Delivery Director is responsible for leading our technical support team in delivering high-quality service to our customers. This includes managing parts, supply usage and inventory levels, managing delivery of new equipment to customers, managing used copier inventory, analyzing service contract profitability, and adjusting rates...

  • Program Director

    6 days ago

    Lancaster, California, United States Alpha Recovery Center Inc Full time

    Job SummaryThe Clinical Director will be responsible for overseeing the clinical aspects of our program, ensuring the highest quality care and services for our clients. This includes developing and implementing treatment plans, supervising clinicians, and maintaining compliance with licensing standards.

  • Nurse Practitioner

    3 weeks ago

    Fulton County, United States Medical Director Services PC Full time

    Medical Director Services PC - Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) Floater to service several skilled nursing facility around Fulton, GA.Excellent salary will be offered, commensurate with experience.New Graduates WelcomeDUTIES:Assuring delivery of quality care services to all patients in a respectful and...

  • Nurse Practitioner

    2 months ago

    Fulton County, United States Medical Director Services PC Full time

    Medical Director Services PC - Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) Floater to service several skilled nursing facility around Fulton, GA. Excellent salary will be offered, commensurate with experience. New Graduates Welcome DUTIES: Assuring delivery of quality care services to all patients in a...

  • Child Development Director

    1 week ago

    Lancaster, Pennsylvania, United States YWCA Of Lancaster Full time

    Job Title: Child Development DirectorAbout the RoleWe are seeking a highly qualified Child Development Director to join our team at YWCA Of Lancaster. The successful candidate will be responsible for overseeing the development and implementation of educational programs that promote the cognitive, social, and emotional growth of our students.Key...

  • Strategic Fundraising Director

    6 days ago

    Lancaster, Pennsylvania, United States Community Action Partnership of Lancaster County inc Full time

    Job SummaryWe are seeking a highly skilled Strategic Fundraising Director to join our team at Community Action Partnership of Lancaster County inc.About the Role:This is an exempt/full-time position.The ideal candidate will have a bachelor's degree in a related field and a minimum of three years of experience in fundraising, with supervisory experience.A...

  • Systems Director

    7 days ago

    Lancaster, United States Morrison Healthcare Full time

    At Morrison Healthcare, we are seeking an experienced Systems Director to lead our food service operations in multiple acute care hospitals. This key leadership position is responsible for ensuring the successful operation of our dining services, meeting and exceeding client expectations while managing costs effectively.The ideal candidate will have a strong...

  • Wellness Services Director

    2 weeks ago

    Lancaster, Pennsylvania, United States YMCA of the Roses Full time

    About This OpportunityWe are seeking a highly skilled and motivated Personal Trainer to join our team at the YMCA of the Roses.As a key member of our wellness services team, you will be responsible for designing and delivering personalized fitness programs that meet the unique needs and goals of our clients.In this role, you will have the opportunity to work...

  • Director of Physical Therapy and Rehabilitation

    5 months ago

    Lancaster, United States Clinical Management Consultants Full time

    An exciting new opportunity for a Director of Physical Therapy and Rehabilitation has just become available in the heart of California. Start your journey with this nationally recognized and awarded specialty hospital. As the Director of Physical Therapy and Rehabilitation you will be working in a medical center that has been recognized for its exceptional...

  • Director, Office of Native American Affairs

    2 days ago

    Sacramento County, United States California Department of Justice Full time

    ***Please note that the State of California requires you to complete the Civil Service application process and applying on LinkedIn does not complete this process. If you would like to complete the application process, please click on the Apply button. Your information will be sent to one of our specialized recruiters and they will contact you to discuss...

  • Director, Office of Native American Affairs

    2 days ago

    Sacramento County, United States California Department of Justice Full time

    ***Please note that the State of California requires you to complete the Civil Service application process and applying on LinkedIn does not complete this process. If you would like to complete the application process, please click on the Apply button. Your information will be sent to one of our specialized recruiters and they will contact you to discuss...

  • Hospitality Services Director

    1 week ago

    Lancaster, Pennsylvania, United States Superior Talent Source Full time

    About the OpportunityWe are seeking a Hospitality Services Director to join our team at a fine dining setting. As a key member of our management team, you will be responsible for leading the front-of-house and back-of-house staff, and ensuring exceptional customer service.The successful candidate will have a proven track record of leadership and management...

  • Pharmacy Director

    1 week ago

    Lancaster, Pennsylvania, United States WEIS LLC Full time

    Job Title: Pharmacy DirectorWeis Markets is seeking an experienced and passionate Pharmacy Director to lead our pharmacy team. This role offers the opportunity to work in a fast-paced environment, collaborating with colleagues to drive business growth and improve customer satisfaction.Key Responsibilities:Business Development: Identify opportunities to build...

  • Restaurant Operations Director

    7 days ago

    Lancaster, Pennsylvania, United States Gecko Hospitality Full time

    Job Title: Restaurant Operations Director About the Role: We are seeking a skilled Restaurant Operations Director to lead our team in Lancaster, PA. As a Restaurant Operations Director, you will be responsible for ensuring 100% compliance with company policies and procedures, making hiring and termination recommendations, and driving financial results. Your...

  • Medical Director

    1 month ago

    Lancaster, United States VitalCore Health Strategies Full time

    Job DescriptionJob DescriptionJoin the VitalCore Team! We’re people who are fueled by passion, not by profit.VitalCore Health Strategies (VCHS), an industry leader in correctional healthcare, has an opening for a Full Time Medical Director / Physician at Souza Baranowski Correctional Center in Shirley, MA.Looking for a rewarding career in the healthcare...

  • Medical Director

    4 days ago

    Lancaster, United States VitalCore Health Strategies Full time

    Job DescriptionJob DescriptionJoin the VitalCore Team! We’re people who are fueled by passion, not by profit.VitalCore Health Strategies (VCHS), an industry leader in correctional healthcare, has an opening for a Full Time Medical Director / Physician at Souza Baranowski Correctional Center in Shirley, MA.Looking for a rewarding career in the healthcare...