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Help Desk Technician
1 week ago
Title: Help Desk Technician
Location: White Plains, NY (on-site)
Terms: Full-time, with benefits
We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to end users using computer systems, hardware, and software.
Responsibilities:
- Responding to queries on the phone, via email, in person, or through remote access.
- Support Office 365, MS Office, Google G-Suite and desktop applications
- Support Windows, MAC, IOS and Android computers/devices
- Manage, track and document issues within Help Desk system in a timely manner
- Escalate issues to the proper IT Team when necessary
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Gaining feedback from customers to improve training methods.
- Running reports and analyzing common complaints and problems.
Requirements:
- A strong working knowledge of computer systems, hardware, and software.
- Well-versed in all aspects of computer systems configuration, set up, and maintenance.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.
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