Front Desk Associate

2 weeks ago

White Plains, United States East River Medical Imaging, PC Full time

**Job Title**:
**Front Desk Associate (Onsite)**

**Reports To**:
**Front Desk Supervisor**

**Department**:
**Front Desk**

**Updated Date**:
**06/22/2022**

**FLSA Status**:
**Non-Exempt**

**Location: White Plains, NY**

$20-$25/hr

**Summary**:
At East River Medical Imaging, our mission is to consistently provide the highest quality and availability of diagnostic imaging with compassion and comfort for our patients. Each of our physicians is certified by the American Board of Radiology. Together, they represent all areas of sub-specialty medical imaging, including cross-sectional, musculoskeletal, oncologic and neuroradiology. We are currently seeking a full-time Front Desk Associate to join our team. The Front desk associate is the first person that our patients encounter when visiting our locations, and it’s critical that you are helpful, warm, and inviting. You’ll be responsible for monitoring the flow of people entering the office and managing a heavy patient volume, providing relevant information and directing patients and visitors as appropriate.

**Shift**: Varies**

**Duties**:

- Build a strong rapport with patients from a variety of backgrounds through strong communication and empathy
- Maintain a positive attitude and a professional appearance
- Exhibit the ability to multitask without being overwhelmed
- Payment processing including running insuring estimates
- Update patient information including contact information and in system
- Ensuring insurance authorizations are in place
- Ensuring patients are cleared all exams including but not limited to CT, MRI, PET/Nuke scans, Xray, Sonograms
- Other Duties as assigned

**Competencies**:
**To perform the job successfully, an individual should demonstrate the following competencies**:
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Adaptability/Dependability: Follows instructions, responds to management direction; Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands. Commits to doing the best job possible by working the necessary hours to complete assignments; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibilities for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Quality: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Language Ability: Ability to respond to common inquiries, ability to read, write and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one, small and large group situations to customers, clients, and other employees of the organization.

Reasoning Ability: Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram, or schedule form and define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with a variety of variables in situations where only limited standardization exists.

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

- High School Diploma and 2 years college experience or 2 years’ experience in healthcare or combination of education and experience
- Knowledge of basic insurance and medical terminology
- Knowledge and adherence to HIPAA laws and compliance regulations

**Skills**:

- Project and time management skills
- Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employees
- Strong work ethic and emphasis on attention to details
- Excellent customer service, communication, and organization skills
- Communicate professionally with patient, physicians, and staff in addition to language ability in the competency section

**Computer Skills**:
To perform this job successfully, an individual should have knowledge of MS Outlook, MS Word, RIS-IC, PACs, Royal solutions.

**Supervisory Responsibilities**:
This role has no direct supervisory responsibilities.

**Work Environment**:
The work environment characteristics described here

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