Central Monitoring Station Surveillance Officer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Dallas, United States Trinity Industries, Inc. Full time

Trinity Industries is hiring a Central Monitoring Station Surveillance Officer in our Dallas, Texas location.


Join our team today and be a part of Delivering Goods for the Good of All


The Central Monitoring Station Surveillance Officer performs various duties related to central security monitoring station operations.


What you'll do:

  • Remote video-based monitoring of facilities for the detection of and response to unauthorized intrusions and other critical incidents
  • Monitor web-based application for early detection of severe weather that may impact facilities so that rapid notification may be made for the protection of personnel
  • Remote support of emergencies and critical incidents to facilitate evacuation and public safety response
  • Perform remote access control duties to provide access to personnel who have satisfied requirements for access to controlled/restricted areas
  • Operate multiple computer-based platforms related to video surveillance and electronic access controls
  • Perform ongoing monitoring of systems and equipment
  • Troubleshoot systems problems and report systems deficiencies for on-site maintenance, as required
  • Conduct research of recorded video events and access events in support of official inquires and investigations

What you'll need:

  • Minimum educational requirement – high school diploma (or equivalent)
  • Prior central monitoring station / security operations center experience preferred but not required
  • Strong interpersonal skills; ability to interface effectively with individuals of all levels
  • Ability to work shift work, as required, for 24/7/365 operational coverage
  • Possess computer competencies necessary to utilize various common computer applications (e.g., MS Outlook, MS Word) and to quickly learn to use relevant MS Windows and web-based security systems and weather monitoring applications
  • Ability to concentrate attention to the evaluation of video-based alerts and determine response requirements in accordance with established written protocols and instructions
  • Ability to effectively communicate in the English language, both verbally and in writing, in support of routine central monitoring station operations
  • Ability to function under stressful conditions so as to effectively initiate and support public safety agency responses to criminal intrusions and other critical incidents
  • Ability to sit for long periods while maintaining focus and concentration


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