Program Manager

3 weeks ago

Westbury, United States WadiTek Full time

Program Manager - Product & Portfolio Delivery

Location: Westbury, NY (Remote) – supporting the New York office.

(NO C2C)


About this Role:

The ideal candidate is an experienced Program Manager in the Healthcare Payer and Insurance domain with Third-party Administration of self-funded clients in the Multi-employer Trust or Health Plan administration who excels in client interaction and can effectively oversee strategic programs or projects that involve multiple workstreams/departments. They are skilled in managing initiatives from start to finish, leading cross-functional teams, and ensuring ongoing program success. They are adept at guiding stakeholders through important decisions, coordinating activities, and driving process improvements. Furthermore, they have a keen understanding of stakeholder needs and utilize this knowledge to develop strategies that optimize ROI, customer satisfaction, and overall organizational performance.


Here's what you will be working on:

  • Responsible for planning, directing, and coordinating product/program implementation in the Multi-employer Trust or Health Plan Administration of self-funded clients in the healthcare payer
  • Documents scope, and objectives and ensures they align with expected business outcomes.
  • Develops and manages project plans, including scheduling, resource tracking, and financials.
  • Defines and implements program/project management standards and processes.
  • Ensures timely production and approval of deliverables from internal and external stakeholders
  • Proactively identifies and manages project risks & decisions and communication
  • Established program governance and provides clear communication to all program stakeholders, including senior management.
  • Serves as the primary point of contact for program management-related inquiries.
  • Works closely with clients, cross-functional teams, and stakeholders to plan and develop project scope, resources, and timelines.
  • Manages project risks, issues, and decisions, prioritizing them effectively.
  • Develops and manages project budgets, delivering against business goals.
  • Builds and maintains strong client and business partner relationships.
  • Contributes to internal initiatives to drive efficiencies and best practices.


Here is what you need to have:

Bachelor’s degree in business administration or healthcare-related field.

  • 8+ years of Program/Project Management experience with a focus on Client and product implementation.
  • 4+ in Healthcare Payer with Business and IT Solutions across these domains for self-funded client implementation Multi-employer Trust (Hours & Eligibility mgmt, Contribution Acctg) or Health Plan Administration (Benefits & Claims Administration, Portals), Reporting.
  • Strong leadership, time management, facilitation, and organizational skills.
  • Working knowledge of Payer Administration with client implementation and product enablement.
  • Strong analytical, problem-solving, and conceptual skills.
  • Strong working knowledge of change management principles.
  • Solid teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and thrive in a cross-functional environment.
  • Stakeholder management skills in large complex projects/programs with Internal and external teams preferred.

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