Regional Operations Supervisor

5 days ago

Tampa, United States Global Care Optometry Full time

Global Care Optometry is seeking a full-time Regional Operations Supervisor that provides support to our Optometrists and Technicians during day-to-day office operations, while coaching and training the Optometric Technicians within a designated region.


Responsibilities:


Training & Development:

  • Visit offices within an assigned region regularly to provide training, support, and guidance on the company’s best practices, procedures, and methods to Optometric Support Staff.
  • Manage technicians in all aspects of their job functions, assisting and sharing in their job duties as necessary.
  • Manage individual Optometric Technicians' retinal imaging and visual field screening conversion rates to meet or exceed company standards through modeling behaviors and coaching.
  • Partner with the Regional Operations Specialist Manager to ensure Key Performance Indicators (KPIs) are being met by technicians.
  • Communicate employee productivity issues with the Regional Operations Specialist Manager for corrective action where necessary.
  • Host monthly conference calls with your region.
  • Collaborate with the Billing Department to ensure frequent communication of insurance errors to technicians and provide coaching and training as necessary to correct and avoid future errors.


Employee Management:

  • Manage employee schedules on a weekly basis to ensure adequate operational coverage and handle employee callouts.
  • Review and approve Paid Time/Unpaid Time off requests based on business needs.
  • Manage employee timecards to ensure compliance with work schedules and resolve time punch errors and omissions.
  • Manage employee performance evaluations biannually and annually while conducting monthly check-ins with employees.
  • Ensure onboarding and offboarding tasks are completed for new and existing hires.
  • Step in and cover Optometric Technician duties in emergency staffing situations.


Operational Oversight:

  • Ensure all offices and staff meet company standards for presentation and professionalism.
  • Managing cancellation and no-show percentages by ensuring appointment confirmation protocols are adhered to. Meet the company’s standard no-show and cancellation rate percentages.
  • Notify appropriate departments, such as the Professional Relations Department, of any schedule changes in a timely manner.
  • Facilitate and assist with new office setup, openings, and closures.
  • Identify opportunities for regional improvements regarding efficiency and payroll reduction. Provide recommendations, administer plans of action, and monitor effectiveness through appropriate measures and review.
  • Complete office visit paperwork and provide it to the Regional Operations Specialist Manager.
  • Complete biweekly travel expense reports.
  • Complete daily operational checklist for fake exams, confirmations, smart scheduling, no show/cancellations %, rebook lists, and confirm the accuracy in the data input from the technician.
  • Complete monthly travel schedules before the start of each month with your Regional Operations Specialist Manager.


Communication & Equipment Management:

  • Communicate with Optometrists, host store management, and staff on pertinent issues. Report findings to the Regional Operations Specialist Manager.
  • Facilitate and assist with ordering, installing, and maintaining Optometry office equipment, including computers, printers, retinal cameras, routers/modems, and credit card terminals.
  • Facilitate and assist with managing and supervising the supply order form.
  • Facilitate and assist with the ordering and dispensing of contact lenses.


Travel:

  • Ability to travel to store locations via car or plane in and out of state to train staff. Willingness and ability to stay overnight while traveling for business.

Other:

  • Other job duties as assigned.


Requirements:

  • Highschool Diploma or GED.
  • Minimum of 2 years of experience in operations specialist or management, preferably in a healthcare or optometry setting.
  • Proven experience in supervising and training staff.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
  • Strong communication skills, with the ability to effectively interact with staff, Optometrists, and store management at all levels.
  • Demonstrated leadership and team-building abilities, with experience coaching and mentoring employees.
  • Ability to provide clear, concise guidance and constructive feedback to drive employee performance and development.
  • Strong analytical skills to assess productivity issues, identify operational inefficiencies, and provide actionable solutions.
  • Ability to interpret and report on Key Performance Indicators (KPIs) and develop strategies to meet company targets.
  • Highly organized, with the ability to manage multiple priorities and regional offices simultaneously.
  • Strong time management skills, including the ability to create and maintain travel schedules, manage payroll, and approve time-off requests while meeting operational needs.
  • Willingness to travel frequently to different office locations within the region (up to 75% of the time).
  • Flexibility to work in a dynamic and changing environment with varying operational needs.
  • Must possess a clean and valid driver's license.
  • Reliable transportation and vehicle insurance required for travel between offices.
  • Ability to handle confidential and sensitive information with professionalism.
  • Detail-oriented, with a commitment to maintaining company standards of professionalism and presentation in all office locations.

Preferred:

  • Basic knowledge of optometry equipment and procedures, including retinal imaging and visual field screening.
  • Experience with practice management software or electronic health records (EHR) systems.

Global Care Optometry thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Global Care Optometry is an equal opportunity employer. At Global Care Optometry, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

  • Global Care Optometry | Regional Operations Supervisor | tampa, fl

    5 days ago

    tampa, United States Global Care Optometry Full time

    Global Care Optometry is seeking a full-time Regional Operations Supervisor that provides support to our Optometrists and Technicians during day-to-day office operations, while coaching and training the Optometric Technicians within a designated region.Responsibilities:Training & Development:Visit offices within an assigned region regularly to provide...

  • Catering Operations Supervisor

    2 weeks ago

    Tampa, Florida, United States Legends Hospitality Full time

    About the RoleLegends Hospitality is seeking a highly organized and detail-oriented individual to fill our Catering Supervisor position. In this role, you will be responsible for overseeing the set-up and breakdown of catered events at Raymond James Stadium. You will manage a team of staff to ensure they are following all process and procedures and meeting...

  • Warehouse Operations Supervisor

    1 month ago

    Tampa, Florida, United States OnTrac Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Supervisor to oversee the offloading, loading, and sorting of packages for distribution. As a key member of our team, you will work closely with Sort and Operations Managers to train new hires, support business metrics, and uphold company values.Key ResponsibilitiesSupervise the...

  • Regional Manager

    4 weeks ago

    Tampa, United States South Oxford Management Full time

    Who We Are South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every...

  • Regional Manager

    4 weeks ago

    Tampa, United States South Oxford Management Full time

    Who We Are South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every...

  • Operations Supervisor, Tampa International Plaza

    1 month ago

    tampa, United States Versace Full time

    OPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...

  • Operations Supervisor, Tampa International Plaza

    1 month ago

    Tampa, United States Versace Full time

    OPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...

  • Operations Supervisor, Tampa International Plaza

    4 weeks ago

    tampa, United States Versace Full time

    OPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...

  • Regional Property Manager

    1 month ago

    Tampa, Florida, United States D.R. Horton Full time

    Regional Property ManagerAt D.R. Horton, we are seeking a highly skilled Regional Property Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the management of our properties in the Tampa region.Key Responsibilities:Manage the day-to-day operations of our properties in the Tampa regionDevelop and...

  • Regional Director, Southeast

    4 weeks ago

    Tampa, United States GreenThumb Full time

    The Role The Regional Director at Green Thumb plays a critical role in leading multiple retail stores within a region as a part of a dynamic and expanding national cannabis retail footprint.This role is responsible for overseeing and elevating multiple retail stores within a district (commonly state-based) with the ultimate focus on the professional...

  • Medicaid Supervisor, Operations

    4 weeks ago

    TAMPA, United States Disability Solutions Full time

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ** Candidates must be located in the state of Florida to qualify for...

  • Regional Sales Director

    3 weeks ago

    Tampa, United States Courser Inc Full time

    Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be...

  • Regional Sales Director

    3 weeks ago

    Tampa, United States Courser Inc Full time

    Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be...

  • Manufacturing Operations Supervisor

    1 month ago

    Tampa, Florida, United States Trulieve Full time

    About TrulieveTrulieve is a leading provider of medical cannabis products, dedicated to bringing relief to patients in need. Our mission is to provide high-quality products and exceptional customer service, while maintaining the highest standards of safety and compliance.Job SummaryWe are seeking an experienced Manufacturing Supervisor to oversee the...

  • Regional Sales Director

    3 weeks ago

    Tampa, United States Courser Inc Full time

    Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be...

  • Regional Sales Director

    3 weeks ago

    Tampa, United States Courser Inc Full time

    Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be...

  • Regional Sales Director

    3 weeks ago

    Tampa, United States Courser Inc Full time

    Who we are    COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers....

  • Regional Sales Director

    3 weeks ago

    Tampa, United States Courser Inc Full time

    Who we are    COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers....

  • Regional Director of Purchasing

    2 months ago

    Tampa, United States Lennar Homes Full time

    Welcome Home! Build your career with Lennar!As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.At Lennar, Everything’s...

  • Regional Property Manager

    1 month ago

    Tampa, United States Sparks Group Full time

    Job DescriptionJob DescriptionRegional Property ManagerLead Operational Excellence and Drive Portfolio GrowthWe are seeking a seasoned and results-oriented Regional Property Manager to oversee a portfolio of properties within our Client's company. In this leadership role, you will be responsible for driving operational excellence, maximizing financial...