Global Care Optometry | Regional Operations Supervisor | tampa, fl

5 days ago

tampa, United States Global Care Optometry Full time

Global Care Optometry is seeking a full-time Regional Operations Supervisor that provides support to our Optometrists and Technicians during day-to-day office operations, while coaching and training the Optometric Technicians within a designated region.


Responsibilities:


Training & Development:

  • Visit offices within an assigned region regularly to provide training, support, and guidance on the company’s best practices, procedures, and methods to Optometric Support Staff.
  • Manage technicians in all aspects of their job functions, assisting and sharing in their job duties as necessary.
  • Manage individual Optometric Technicians' retinal imaging and visual field screening conversion rates to meet or exceed company standards through modeling behaviors and coaching.
  • Partner with the Regional Operations Specialist Manager to ensure Key Performance Indicators (KPIs) are being met by technicians.
  • Communicate employee productivity issues with the Regional Operations Specialist Manager for corrective action where necessary.
  • Host monthly conference calls with your region.
  • Collaborate with the Billing Department to ensure frequent communication of insurance errors to technicians and provide coaching and training as necessary to correct and avoid future errors.


Employee Management:

  • Manage employee schedules on a weekly basis to ensure adequate operational coverage and handle employee callouts.
  • Review and approve Paid Time/Unpaid Time off requests based on business needs.
  • Manage employee timecards to ensure compliance with work schedules and resolve time punch errors and omissions.
  • Manage employee performance evaluations biannually and annually while conducting monthly check-ins with employees.
  • Ensure onboarding and offboarding tasks are completed for new and existing hires.
  • Step in and cover Optometric Technician duties in emergency staffing situations.


Operational Oversight:

  • Ensure all offices and staff meet company standards for presentation and professionalism.
  • Managing cancellation and no-show percentages by ensuring appointment confirmation protocols are adhered to. Meet the company’s standard no-show and cancellation rate percentages.
  • Notify appropriate departments, such as the Professional Relations Department, of any schedule changes in a timely manner.
  • Facilitate and assist with new office setup, openings, and closures.
  • Identify opportunities for regional improvements regarding efficiency and payroll reduction. Provide recommendations, administer plans of action, and monitor effectiveness through appropriate measures and review.
  • Complete office visit paperwork and provide it to the Regional Operations Specialist Manager.
  • Complete biweekly travel expense reports.
  • Complete daily operational checklist for fake exams, confirmations, smart scheduling, no show/cancellations %, rebook lists, and confirm the accuracy in the data input from the technician.
  • Complete monthly travel schedules before the start of each month with your Regional Operations Specialist Manager.


Communication & Equipment Management:

  • Communicate with Optometrists, host store management, and staff on pertinent issues. Report findings to the Regional Operations Specialist Manager.
  • Facilitate and assist with ordering, installing, and maintaining Optometry office equipment, including computers, printers, retinal cameras, routers/modems, and credit card terminals.
  • Facilitate and assist with managing and supervising the supply order form.
  • Facilitate and assist with the ordering and dispensing of contact lenses.


Travel:

  • Ability to travel to store locations via car or plane in and out of state to train staff. Willingness and ability to stay overnight while traveling for business.

Other:

  • Other job duties as assigned.


Requirements:

  • Highschool Diploma or GED.
  • Minimum of 2 years of experience in operations specialist or management, preferably in a healthcare or optometry setting.
  • Proven experience in supervising and training staff.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
  • Strong communication skills, with the ability to effectively interact with staff, Optometrists, and store management at all levels.
  • Demonstrated leadership and team-building abilities, with experience coaching and mentoring employees.
  • Ability to provide clear, concise guidance and constructive feedback to drive employee performance and development.
  • Strong analytical skills to assess productivity issues, identify operational inefficiencies, and provide actionable solutions.
  • Ability to interpret and report on Key Performance Indicators (KPIs) and develop strategies to meet company targets.
  • Highly organized, with the ability to manage multiple priorities and regional offices simultaneously.
  • Strong time management skills, including the ability to create and maintain travel schedules, manage payroll, and approve time-off requests while meeting operational needs.
  • Willingness to travel frequently to different office locations within the region (up to 75% of the time).
  • Flexibility to work in a dynamic and changing environment with varying operational needs.
  • Must possess a clean and valid driver's license.
  • Reliable transportation and vehicle insurance required for travel between offices.
  • Ability to handle confidential and sensitive information with professionalism.
  • Detail-oriented, with a commitment to maintaining company standards of professionalism and presentation in all office locations.

Preferred:

  • Basic knowledge of optometry equipment and procedures, including retinal imaging and visual field screening.
  • Experience with practice management software or electronic health records (EHR) systems.

Global Care Optometry thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Global Care Optometry is an equal opportunity employer. At Global Care Optometry, all employees are welcome regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

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