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Customer Service Manager
1 month ago
Customer Service Manager
Job Description:
The ideal candidate is responsible for the management of game customer service team, love the game industry, understand the needs of game players; Responsible for the development of overseas user service strategy and process of game customer service; Collect and feedback customer requirements, promote product iteration;
Responsibilities
Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures
Qualifications
Bachelor's degree or equivalent experience
3+ years' of game industry customer service
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)