Resident District Manager

4 weeks ago

Memphis, United States Chartwells Higher Education Dining Services Full time

RESIDENT DISTRICT MANAGER - University of Memphis - Chartwells - MEMPHIS, TN


At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.


We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.



Job Summary

Working as a Resident District Manager (RDM), you will manage a large multi-unit dining account. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to feed kids.



Key Responsibilities:

  • Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
  • Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
  • May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
  • Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
  • Fosters a culture of transparency, understanding, education, safety, and accountability at the account
  • Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
  • Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
  • Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
  • Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
  • Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
  • Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
  • Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
  • Ensures consistent and fair administration of al policies and procedures


Required Qualifications:

  • Educational minimum and work experience per USDA Professional Standards for the account(s)


Preferred Qualifications:

  • Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other Support Services area
  • Is well-versed in all aspects of foodservice management with a proven track record of success
  • Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
  • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
  • Champions the inclusion mindset, and is proactive, positive, professional, and resilient
  • Excellent computer skills and proficiency with Microsoft Office suite and POS software

Occasional travel required in this position



Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Chartwells Higher Ed maintains a drug-free workplace.


Associates at Chartwells Higher Ed are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

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