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District Manager

2 months ago

Memphis, United States Velociti Services Full time

A District Manager at Velociti Services is responsible and accountable for overseeing multi-locations to ensure specification compliance and customer acceptance within the industry.


Duties / Responsibilities:

  • Train and manage employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to as efficiently as possible
  • Perform appraisals of employees’ performance twice a year, make recommendations for salary adjustments and promotions, transfers, and terminations
  • Develop and maintain strategic customer relationships.
  • Meeting with clients on regular basis to review cleaning quality and customer perception of service
  • Serve as liaison between clients and Velociti Services departments / divisions
  • Conduct service review meetings with clients concerning Velociti Services performance, vendor performance and process improvements.
  • Take immediate corrective action if performance deviates from expected standards
  • Organize and perform quarterly reviews with large clients
  • Survey buildings for staffing purposes and cost evaluations
  • Maintain labor and account budgets
  • Examine work completion in accordance with contract deliverables
  • Monitor quality control throughout assigned facilities
  • Sustain focus on safety through onsite observations and / or inspections


Required Skills / Abilities:

  • Valid driver’s license.
  • Bachelors Degree preferred
  • Knowledge of custodial/commercial cleaning
  • Janitorial industry knowledge preferred
  • Ability to manage multiple locations
  • Vendor management
  • 5 years of customer service experience
  • Experience at interfacing at all levels throughout an organization
  • Ability to communicate with all levels within a client’s management structure
  • Good team player and manager
  • Exudes credibility and can influence
  • Proficiency with Microsoft Word, Excel, and PowerPoint required
  • The ability to make critical decisions under pressure
  • Problem-solving skills
  • The ability to process negative feedback and remain professional
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to act with integrity, professionalism, and confidentiality
  • Attention to detail
  • Accountability and dependability in all that you do
  • A strong commitment to company service values
  • Time management - organizing, planning, and prioritizing
  • Ability to multi-task and change directions easily
  • Act as a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver


Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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