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Chief Operating Officer

2 months ago

Moorestown, United States Coastal Source Full time

NOTE: This will be an in-person position at our Moorestown, NJ warehouse location.


Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. We are working to build a world-class experience for our customers.


Reporting directly to the CEO, the Chief Operating Officer (COO) will lead all aspects of the company’s operational activities to ensure that Coastal Source is recognized as best-in-class for customer support and service. The COO will be responsible for managing the supply chain, warehouse operations, technical support, production, customer service, IT, product management, HR, and accounting functions.


About You


With an eye for opportunity and a knack for steering teams toward success, you are the driving force behind operational excellence at Coastal Source. Responsible for setting ambitious goals and ensuring customer satisfaction aligns with cost, quality, and timeliness standards, you take the helm of cross-departmental coordination to foster growth and profitability, without losing sight of the values that make our business special. With a sharp eye on the numbers, you work alongside the CEO to craft an annual budget, monitor monthly financial performance, and expertly manage variances so Coastal Source stays on course. Whether navigating complex challenges or celebrating team victories, you bring warmth, humor, and an unwavering dedication to operational excellence, ensuring that every aspect of our business thrives.


Key Qualifications


  • Bachelor’s degree in business administrations, engineering, or operations management or related field.
  • MBA or other advanced degree preferred.
  • P&L experience: 5+ years w/MBA or 10+ years w/ Bachelor’s
  • 15+ years’ experience in production, operations, warehouse, and/or supply chain (with 5+ years’ experience managing production and warehouse operations).
  • 10+ years’ experience managing people
  • Deep experience with 5S and LEAN processes and systems.
  • Expert with product-based business systems - ERP/MRP/BOMs.
  • Customer is king mindset, an excitement to develop programs to build dealer love for Coastal Source.
  • Strategic mindset with the ability to translate business objectives into actionable operational plans.
  • Strong leadership skills – able to drive change, motivate others, anticipate, and adapt.
  • Solid management skills – people development, budgeting, organizing, and metrics.
  • Strong problem solving and decision-making skills.
  • Ability to analyze data and make judgements based on complex information with multiple constraints.
  • Strong time management skills – able to set a weekly, monthly, quarterly routine and stick to it.
  • Agility to multi-task without stress. Able to move from task to task, organize, and prioritize to ensure the right things are accomplished on-time and on-quality.
  • Self-driven, strong work ethic and dependable, maintain professionalism under pressure.
  • Exceptional communication (verbal & written) and interpersonal skills with the ability to collaborate effectively across functions and levels, inside and outside of the organization.
  • Fits into, and adds value to, the Coastal Source culture. Naturally inclined to help colleagues with a smile. Speaks transparently and with empathy. Willing to contribute to a tight-knit team in a fast-paced environment.
  • Solid understanding of supply chain management, logistics, and quality assurance principles.
  • Demonstrated proficiency in project management and process improvement methodologies.


Responsibilities


  • Provides day-to-day leadership and management to the business, always representing the company’s mission and core values to internal and external stakeholders.
  • Responsible for the company’s budget, costs, quality, production, profitability, infrastructure, people, culture, etc. Continually monitors and evaluates the progress and success of the company against key performance metrics.
  • Meets with CEO and Chairman, Board, and other members of ownership to assess the direction of the company, develop and present company short and long-term strategies, and ensure the company’s compliance with the stated mission.
  • Develops and executes a strategy designed to scale the business; sets objectives and goals for each of the company’s departments and clearly communicates expectations.
  • Coordinates the development of key performance metrics and goals for the company, its business functions/departments, and direct reports.
  • Provides direct guidance and management of key department leaders to ensure they understand and are meeting established KPIs.
  • Identifies areas in need of organizational improvement, with solutions and an implementation plan.
  • Ensures the company’s overall delivery and quality of Coastal Source products and services to its clients within the agreed upon scope of the work, within budget, and team timelines.
  • Develops strong working relationships with colleagues across departments and seniority levels.
  • Evaluates and makes recommendations to ownership on the investment of key talent, resources and equipment, and infrastructure.
  • Reports company information, including key results, to the CEO, Board, and Ownership as requested.
  • Communicates strategy and expected results to Coastal Source staff.
  • Engages with Key Staff, Ownership, and Board in the strategic planning process.
  • Ensures an engaging work environment for team members to be excited to perform their duties every day.
  • Other responsibilities as identified and assigned by the CEO and Board.

Key Performance Metrics


  • Profitability / Gross and Net Profit Margin
  • Cash Flow Objectives
  • Supply Chain Risk
  • Financial Performance Actuals to Budget
  • Net Promoter Score
  • Employee Retention and Development
  • Client Acquisition Cost / Client Retention


Work Conditions/Physical Demands


  • Full-time position, on-site 100% in Moorestown, NJ
  • Business travel 10% for company meetings, supply chain, and industry events
  • Ability to lift and carry up to 15 pounds with or without reasonable accommodation
  • Ability to alternatively sit, stand, push, pull, lift and walk about the warehouse with or without reasonable accommodation