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Ecommerce Project Manager

4 months ago

Atlanta, United States Floor & Decor Full time

Purpose


Floor & Decor is hiring a Project Manager responsible for creating and maintaining a best-in-class shopping experience on flooranddecor.com. This Product Manager will work in close collaboration with Merchants, Online Merchandising, Store Ops, Marketing & IT and other product managers covering tangentially related products. This position is a key contributor to the success of flooranddecor.com in the market and seeks to drive revenue and enhance customer experience through product evolution, enhancement, and optimization efforts. The products this role may oversee from inception to sunset may include but is not limited to:


  • Site Search
  • Product Listing Pages
  • Product Details Pages
  • Product Data Modeling
  • Product Recommendations
  • Product Comparisons
  • Product Configuration and Visualization Tools


We are looking for someone with a passion for digital experience who puts the customer experience first to drive a strong roadmap & execution of roadmap plans. The ideal candidate can navigate conflicting goals across multiple stakeholder groups to arrive at mutually agreeable solutions that solve the true problem at hand while keeping the customer needs and business priorities in focus. The ability to demonstrate positive performance and increased competitiveness for the digital product is incredibly important to success in this role.


Minimum Eligibility Requirements


  • 5+ years of digital product management and/or business analyst experience
  • 3+ years of eCommerce experience ideally with Salesforce Commerce Cloud / Demandware
  • Stakeholder management experience with groups such as eComm, marketing, merchandising, UX designers, and development teams
  • Strong analytical skills and the ability to learn quickly. Understanding of Software Development Life Cycle (SDLC), Agile Methodology
  • Exposure to and understanding of key UX (user experience) concepts and processes
  • Strong attention to detail
  • Strong written and verbal communication skills, interpersonal and negotiation skills
  • Experience with presenting to executives at the Director, Sr Director, and VP level
  • Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results
  • Must be organized and possess strong problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Ability to multi-task and work in a fast-paced environment
  • Must pass pre-employment background chec



Essential Job Functions


  • Create and maintain product roadmap. Writes business requirements and user stories. Define priorities, manage competing priorities and conduct trade-off discussion.
  • Performs product backlog management, including backlog grooming, and prioritizing development based on business need.
  • Conducts competitive research to identify best-in-class experiences and key trends and utilizes independent judgement to interpret and implement policies and practices that best serve those enhancements
  • Collaborates to gather input from stakeholders including e-commerce, online merchandising, merchants, store operations, IT and customer care.
  • Monitors key performance indicators (KPIs) related to purchase and post-purchase operations, such as conversion rates, cart and checkout abandonment rates, order fulfillment time, and customer satisfaction metrics.
  • Analyzes data and user feedback to identify opportunities for optimization and develops data-driven insights to guide decision-making.
  • Continuously iterates and refine product features based on user feedback and market dynamics.
  • Lead discussions or business process and/or customer journey mapping sessions to clearly understand the problem being solved or goal being achieved with each feature request
  • Captures dependencies required to progress project or feature discovery and delivery
  • Provides business insight during solution implementation/interpretation of business requirements, educating project teams on user problems and evaluating relative development solutions
  • Conducts user acceptance testing (UAT) to validate the functionality, usability, and performance of new features in partnership with QA.
  • Provides subject matter expertise in digital user experience, usability, information architecture
  • Translates team’s work into functionality, features and content
  • Advocates for a unified customer experience across customer touchpoints including email, CRM, and customer care
  • Works closely with the development team to ensure timely and high-quality delivery of new features and improvements.


Working Conditions (travel, environment)


  • Limited travel required
  • The noise level in the work environment is typically quiet to moderate
  • Hybrid role: Monday - Thursday in office


Physical/Sensory Requirements


Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.


Benefits & Rewards

  • Bonus opportunities at every level
  • Non-traditional retail hours (we close at 7p)
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate’s choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)


Equal Employment Opportunity


Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.