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Global Customer Success Project Manager

2 months ago

Atlanta, Georgia, United States StubHub Full time
{"title": "Customer Service Project Manager", "subtitle": "Drive Global Success", "content": "

We are seeking a highly skilled Customer Service Project Manager to join our Global Customer Service team at StubHub. As a key member of our team, you will be responsible for delivering strategic and tactical objectives in our Global Customer Service organization.

This role will require you to create and maintain project plans and charters, lead project meetings, and keep stakeholders informed about project progress. You will also identify potential project risks and issues and work collaboratively with stakeholders to develop and implement solutions.

Key responsibilities include:

  • Developing and executing change management/readiness plans for small and large-scale projects
  • Leading project meetings and ensuring efficient use of time
  • Keeping stakeholders informed about project progress and milestones
  • Identifying potential project risks and issues and developing solutions

Requirements:

  • 5+ years of experience in program or project management
  • Experience with large-scale contact centers, global operating environments, or eCommerce Tech
  • Strong organizational and time management skills
  • PMP certification preferred

What We Offer:

  • Accelerated Growth Environment
  • Top Tier Compensation Package
  • Paid Time Off
  • Comprehensive Benefits Package

About Us:

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. We value diversity and inclusion in our team and are an equal-opportunity employer.

", "requirements": "
  • 5+ years of experience in program or project management
  • Experience with large-scale contact centers, global operating environments, or eCommerce Tech
  • Strong organizational and time management skills
  • PMP certification preferred
", "benefits": "
  • Accelerated Growth Environment
  • Top Tier Compensation Package
  • Paid Time Off
  • Comprehensive Benefits Package
", "company": "StubHub"}