Dispatcher

1 month ago

Long Beach, United States Saltchuk Marine Shared Services Full time

Responsible for receiving customer and internal job orders for local harbor and regional towing assignments as well as any other region specific job orders. Dispatches the system-wide movement of tugs and barges and other resources as required by the assigned region. Makes effective use of marine radio, telephone, and personal communication with customers, crews and fellow employees. Completes accurate daily paperwork and reports. Responsible for Vessel tracking and monitoring. Responsible for monitoring weather conditions with specific emphasis on utilization of alerting tools and technology to provide fleet operations support.


Essential Functions:

Planning and Scheduling

  • Receives orders and job changes from external and internal customers.
  • Maintains radio communications with division vessels; interfaces with customers and management regarding vessel orders and reports
  • Execute proper judgement in immediately notifying Management of conditions requiring first hand attention, regardless of the hour or circumstance.
  • Utilizes the dispatch system as the primary tool to plan, schedule and coordinate movement and events of company vessels and other regional resources.
  • Plans, schedules and coordinates the movement of tugs, barges and other equipment to meet and exceed customer requirements. Assigns most appropriate equipment in the most efficient, cost-effective manner possible.
  • Accurately relay all pertinent information to the Operations Manager and vessels in a timely manner.
  • Ensure that operational instructions are accurately relayed and adhered to when dispatching.
  • Creates incident reports as clearly defined by approved processes and procedures.
  • Utilizes latest technology tools to track and monitor vessels globally to provide management teams' decision-making support.
  • Coordinates with regional pilotage authority dispatchers as needed.
  • Directs vessels and crews to respond in emergencies in accordance with company policies or oil spill procedures.
  • Completes and reviews jobs in preparation for billing.
  • Mandatory fill in for sick and vacation relief as scheduled.

Cost Control

  • Reviews ship and oil terminal schedules, and coordinates vessel movements to maximize utilization and minimize non-revenue running time.
  • Evaluates the need to purchase third party tugs to minimize the impact of service disruptions with customers.

Paperwork and Data Entry

  • Maintains and archives local company records including all daily paperwork.
  • Inputs all necessary data into the dispatch system.
  • Prepares reports as needed.

Other

  • Be a leader for "SpeakUp", including encouraging peers to exhibit a safe and ethical culture.
  • Understands and complies with all Company policies and procedures, including EEO, Non-Discrimination, Harassment, and Saltchuk Code of Ethical Business Conduct.
  • Understands regional/department goals and objectives.
  • Performs other duties as assigned.
  • Accomplishes all tasks as appropriately assigned or requested.


Knowledge, Skills and Abilities:

  • Writing and communications abilities.
  • Excellent mathematical skills as they related to good accounting practices.
  • Knowledge of ports and facilities within the respective geographic location.
  • Knowledge of Marine equipment and capabilities, understanding of tieds, currents and marine weather conditions.
  • Excellent communications and interpersonal relationship skills to effectively interact with customers, agents and crews.
  • Strong computer skills.
  • Good analytical, problem solving and organizational skills.
  • Ability to provide direction and leadership to vessel crews.
  • Ability to be detail oriented and work independently.


Minimum Qualifications: This position generally requires a high school diploma and two years of customer service or maritime related experience required. Two to four years of experience in the maritime industry preferred.


Compensation and Schedule: Pay for this position will be between $25 and $35 an hour. The general schedule for our Dispatchers is four 12 hour shifts followed by four days off. This role will include regularly scheduled overtime.


Harbor Fleet Services Services is an Equal Opportunity - Affirmative Action Employer and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities and protected veterans. HFS is a drug-free employer and a participant of the E-Verify Employment Verification Program.

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