PC Hardware Technician

4 weeks ago

Albany, United States Zones, LLC Full time

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.


Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today’s top brands.


Position Overview

Term: 3+ Months (High potential for extension)

Location: onsite in Menands, NY

Hours: Day shift - Mon-Friday 9-5pm ET

Pay: up to $32/hr commensurate with experience + Health insurance


All work is done onsite at our Healthcare/Medical customer location in Menands, NY.

As a PC Hardware Technician, you will provide Imaging, configuration and deployment, hardware/software installation and disposal services to our customer.


Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The PC Hardware Technician is primarily responsible for:

Installation

  • Install and deploy hardware components.
  • Install and deploy software applications.
  • Image and configure machines using SCCM.
  • Structure user workstations.

Move

  • Transport a work system to a new location.
  • Switch to a different workstation system.
  • Alter the end user.

Add

  • Install additional hardware
  • Install additional software

Change

  • Alter the existing hardware configuration
  • Update installed software
  • Customize software settings
  • Uninstall unused software

Additional responsibilities:

  • Ensure proper tracking and maintenance of hardware and software systems utilized by the team.
  • Follow specific instructions provided by the customer
  • Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.
  • Demonstrate active listening skills with ability to act with sensitivity and empathize with customer's situation.
  • Demonstrate compassion and discretion in a patient care environment in support of overall service provided to the customer.
  • Maintain a clean work environment.
  • Other duties as assigned.

We are seeking candidates with the following experience and skills

  • Minimum of an Associates degree + 3 years experience in servicing/deploying computer equipment.
  • Experience using SCCM to image machines.
  • Possesses proven customer service background
  • Possesses proven project experience utilizing data and settings migration, imaging, application installations and technologies.
  • Able to comprehend and follow verbal and written technical instructions and scripts.
  • Possesses A+ Certification or equivalent skill set.
  • Ability to lift 50 lb


At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

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