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IT Asset Fulfillment Technician

2 months ago

Albany, New York, United States Nesco Resource Full time

Nesco Resource is seeking a dedicated IT Device Technician to join our dynamic team. This role is essential in ensuring the effective delivery and management of endpoint devices and associated applications across various retail locations globally. The IT Device Technician will play a pivotal role in the logistics and lifecycle management of IT hardware and software, ensuring that our retail operations run smoothly.

Key Responsibilities:

  • Prepare and configure handheld endpoint devices for distribution to retail locations.
  • Deliver high-quality fulfillment services with minimal supervision.
  • Handle the packing and unpacking of equipment for shipping and receiving.
  • Identify and escalate complex issues to maintenance vendors or higher-level support as necessary.
  • Maintain precise inventory records of store assets and monitor acceptable levels of repaired devices.
  • Meet performance targets related to productivity, accuracy, and cost management.
  • Exhibit professionalism by adhering to company policies and approaching challenges positively.

Qualifications:

  • Basic understanding of technology hardware systems, computer components, and data networks.
  • Ability to consistently adhere to established procedures with a high degree of accuracy.
  • Capable of thriving in a fast-paced, high-energy environment.
  • Availability to work standard business hours.
  • Strong technical, analytical, and time management skills.
  • Proficient in word processing (Microsoft Word), spreadsheets (Microsoft Excel), and email (Outlook) applications.
  • Familiarity with Asset Management software is advantageous but not mandatory.
  • Knowledge of iOS and Android platforms is beneficial but not essential.

Nesco Resource is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics.