Tier 2 Support Engineer

1 month ago


Nashville, United States Milestone Technologies, Inc. Full time

No C2C or 3rd Party candidates

  • W2 rate is $35 per hour
  • Must have 3+ yrs of experience supporting Windows and macOS devices in a corporate environment.
  • Onsite in Nashville 5 days per week.
  • MUST HAVE - 3 yrs of experience supporting Windows and Apple devices
  • MS Endpoint Manager ( SCCM) JAMF, ServiceNow and Bomgar experience
  • Passionate about delivering exceptional customer service


Milestone Technologies is actively seeking an experienced Tier 2 Support engineer for a 6+ month contract assignment with our client in Nashville TN.

This role can convert to a full time position or extend beyond 6 months.

Must work onsite 5 days per week


  • You have a minimum of three years of experience providing technical support, both remotely and in-person, in a professional office environment.
  • You have considerable experience supporting and troubleshooting Apple and Windows computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
  • You should have experience working with enterprise information technology tools such as Microsoft Endpoint Manager (SCCM), JAMF, ServiceNow, and Bomgar. You should have experience with Active Directory and be adept at basic user and security group administration.
  • You have experience supporting and troubleshooting the Adobe Creative Cloud suite, as well as voice-over-IP phone systems.
  • As someone entrusted with sensitive company information, you know how provide a high level of discretion and consistently work to protect internal systems and data through your security awareness.
  • You are passionate about “operational excellence,” always ensuring that your touchpoints with your customers are documented, tracked, and properly resolved.
  • You have a great ability to learn, and you are eager to expand your areas of expertise.



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