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Director, Member Experience

4 months ago

Diamond Bar, United States IsoTalent Full time

Member Experience Director


Are you passionate about driving impactful customer experiences? Our client seeks a full-time Member Experience Director to join their team in Diamond Bar, CA. If you thrive in a fast-paced environment and possess exceptional leadership skills, join us in making a meaningful impact in the automotive industry. Apply today


WHY WORK WITH THIS ORGANIZATION


This customer service position within the automotive industry offers a competitive salary ranging between $95,000 and $135,000, complemented by outstanding benefits including:

• Medical, dental, and vision (90% coverage for individual and family)

• A 401(k) with a 3% match on the first 6%

• A lucrative pension program

• Executive car allowance

• A flexible PTO policy


ALL ABOUT THE ORGANIZATION


A deep passion for cars, trucks, and SUVs fuels this company's vibrant and dynamic culture. As a trade association comprising a diverse range of professionals, including manufacturers, distributors, retailers, restorers, builders, and more, they foster a community united by their love for automotive customization and enhancement.


They recognize the pivotal role that their staff plays in driving their success, considering them their most valuable asset. The CEO and SVP of Operations are committed to creating a positive work environment and treating their employees well. Job seekers can join with the assurance that they will be valued and have opportunities to contribute to the exciting world of automotive innovation


SCHEDULE FOR OUR MEMBER EXPERIENCE DIRECTOR


This full-time customer service role typically entails a 25% travel commitment, encompassing various shows, events, and occasional visits to other company locations as necessary.


DAY-TO-DAY


As a Member Experience Director, each day revolves around ensuring seamless collaboration between the member experience team and all other business units. This entails consistently delivering exceptional end-to-end customer experiences across various stages, channels, and touch points in the customer's journey. Facilitating a two-way exchange with customer-facing teams is crucial, involving the collection of feedback to derive actionable insights for enhancements. A primary focus is guiding teams to maintain a customer-centric approach, especially within marketing, branding, and sales endeavors. Additionally, understanding the association's customer service needs and requirements is paramount, necessitating the creation of mechanisms to solicit feedback and drive continual improvement efforts.


QUALIFICATIONS


• Bachelor's degree

• 5+ years of experience working in a membership organization or customer service role with high-end companies (such as: Nordstroms, Tiffanies, other "white glove" companies)

• Ability to work 5 days a week onsite in Diamond Bar, CA

• Ability to collaborate effectively with the Director of Individual Membership on all membership activations involving cross-promotion of company memberships

• Proven ability to foster "followership" among various stakeholders through effective collaboration

• Possession of a strong service mindset


The following qualifications are preferred:


• Proficiency in all Microsoft Office applications and association management software

• Project management experience

• Knowledgeable on all benefits, programs, and services

• Ability to serve as a lead advocate for new or existing programming

• Strong leadership skills with a track record of developing high-performing teams and successfully integrating cross-functional teams


Our client would love to have you join their team if you have these qualities and meet the job requirements. Apply now and become our Member Experience Director by using a quick and easy initial application