![INSPYR Solutions](https://media.trabajo.org/img/noimg.jpg)
Information Technology Support Specialist
2 months ago
Title: Service Desk Associate
Location: Bartlesville, OK
Duration: 1+ year contract
Compensation: $21/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Assignment Scope: Key Responsibilities
• Field incoming incident or service requests from internal customers via phone, web, chat, and e-mail in a courteous manner.
• Build rapport and elicit incident details from Service Desk customers to record incidents – document all pertinent end customer identification information, including name, department, contact information, and nature of problem or issue.
• Classify, prioritize, and escalate issues (when required) to the appropriately experienced analysts or Team Lead.
• Properly document steps when working IT incidents, including those used in troubleshooting, actions taken, and the outcome. This is especially important when sending IT incidents on to other IT groups for assistance.
• Use standard, approved diagnostic utilities to aid in troubleshooting such as Quick Assist and GoTo Resolve.
• Access knowledge base articles, frequently asked questions resources, and other reference materials to aid in resolution.
• Perform fixes at the desktop level using remote tools which could include installing and upgrading software.
• Manage individual and/or group network and system access along with troubleshooting account related issues using elevated access to cloud based tools.
• Perform post-resolution follow-ups to incident requests for customer satisfaction.
• Evaluate documented resolutions and analyze trends for ways to prevent future issues.
• Recommend or suggest methods to update, simplify and enhance processes and procedures.
Required Skills and Experience
• 0-3 years of experience in customer service/support or help desk/call center environments.
• Ability to provide technical and troubleshooting support.
• Ability to learn terminology, applications, and standard procedures for performing the job function while looking for areas of improvement.
• Performs routine and basic tasks using established procedures.
• Available for a variable work schedule.
We have other current jobs related to this field that you can find below
-
2025 University Intern
4 days ago
Bartlesville, United States Phillips 66 Full timeBRING YOUR ENERGY TO AN OUTSTANDING INTERNSHIP. Our internships allow you to provide your energy, your collaboration, and your contribution as you experience the same types of challenges as our full-time hires. We believe internships are a great way for us to get to know you and for you to get to know our company. The majority of our University New Hires...
-
Intern, Information Technology 2025
1 week ago
Bartlesville, United States ConocoPhillips Full timeWelcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.Who We Are We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we...
-
Bartlesville, United States ConocoPhillips Full timeWelcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.Who We Are We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we...
-
2025 University New Hire
4 days ago
Bartlesville, United States Phillips 66 Full timeJOIN US AND START YOUR CAREER WITH ENERGY. Phillips 66 is dedicated to helping University New Hires make a smooth transition into the professional world, through specific programs designed to give you the tools you need to successfully launch your career. Get more information at c areers.phillips66.com .Information Technology (IT) is a valued business...
-
Information Technology Project Manager
4 weeks ago
Bartlesville, United States Airswift Full timeSAP Implementation Project ManagerAdditional Information:Location: Bartlesville, OKWork Schedule: 5/40 Schedule, with 4 days in the office and 1 day working from home.Benefits include Medical, Dental, Vision, and a 5% 401K match.The position is a 1-year assignment with the possibility of extension.This is a W2 position and is not open for C2C or 1099...
-
Information Technology Project Manager
3 weeks ago
Bartlesville, United States Airswift Full timeSAP Implementation Project ManagerAdditional Information:Location: Bartlesville, OKWork Schedule: 5/40 Schedule, with 4 days in the office and 1 day working from home.Benefits include Medical, Dental, Vision, and a 5% 401K match.The position is a 1-year assignment with the possibility of extension.This is a W2 position and is not open for C2C or 1099...
-
Technical Support Analyst
2 weeks ago
Bartlesville, United States SpringPoint Technologies Full timeReady to kickstart your IT career? Join us as an Entry-Level IT Support Rockstar! In this dynamic role, you'll provide top-notch technical support to our users via phone, email, and in-person, tackling exciting challenges with hardware and software. We’re looking for tech enthusiasts with strong communication skills and a passion for learning.Job Duties:...
-
Digital Technology Authorizations
2 weeks ago
Bartlesville, United States ConocoPhillips Full timeWelcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here. Who We Are We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we...
-
Digital Technology Authorizations
3 weeks ago
Bartlesville, United States ConocoPhillips Full timeWelcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.Who We Are We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we...
-
Certified Peer Recovery Support Specialist
2 weeks ago
Bartlesville, United States Grand Lake Mental Health Center Full timeJob DetailsJob Location Washington - Bartlesville - Bartlesville, OK Position Type Full Time Education Level HS Diploma/GED DescriptionUtilizing their knowledge, skills and abilities the CPRSS will: Teach and mentor the value of every individuals recovery experience. Model effective coping techniques and self-help strategies. Assist service recipients in...
-
Employment Specialist I
2 weeks ago
Bartlesville, United States Grand Lake Mental Health Center Full timeJob DetailsJob Location Washington - Bartlesville - Bartlesville, OK DescriptionJOB DUTIES AND RESPONSIBILITIES:Responsible and immediately supervised by the IPS Supervisor. This position is responsible and held accountable for the following duties: Engages clients and establishes trusting, collaborative relationships directed toward the goal of competitive...
-
Employment Specialist II
5 days ago
Bartlesville, United States Grand Lake Mental Health Center Full timeJob DetailsJob Location Washington - Bartlesville - Bartlesville, OK DescriptionJOB DUTIES AND RESPONSIBILITIES:Responsible and immediately supervised by the IPS Supervisor. This position is responsible and held accountable for the following duties: Engages clients and establishes trusting, collaborative relationships directed toward the goal of competitive...
-
Network Specialist
3 weeks ago
Bartlesville, United States Truity Credit Union Full timeJOB SUMMARY This position provides technology service and support at an engineering level to elevate the reliability, stability, security and performance of all telecommunications and networking systems in leveraging efficiencies for Credit Union personnel through use of computing technologies. ESSENTIAL FUNCTIONS Utilize service desk system to resolve...
-
Marketing Specialist
4 weeks ago
Bartlesville, United States THE VOICE OF THE MARTYRS Full timeJob DescriptionJob DescriptionThe Voice of the Martyrs (VOM) serves persecuted Christians in the world's most difficult and dangerous places to follow Christ. Pastor Richard Wurmbrand and his wife, Sabina, founded VOM after being imprisoned for their Christian witness in Communist Romania. Since 1967, VOM has been dedicated to inspiring all believers to...
-
Marketing Specialist
1 month ago
Bartlesville, United States THE VOICE OF THE MARTYRS Full timeJob DescriptionJob DescriptionThe Voice of the Martyrs (VOM) serves persecuted Christians in the world's most difficult and dangerous places to follow Christ. Pastor Richard Wurmbrand and his wife, Sabina, founded VOM after being imprisoned for their Christian witness in Communist Romania. Since 1967, VOM has been dedicated to inspiring all believers to...
-
Marketing Specialist
2 weeks ago
Bartlesville, United States Voice of the Martyrs Full timeThe Voice of the Martyrs (VOM) serves persecuted Christians in the world's most difficult and dangerous places to follow Christ. Pastor Richard Wurmbrand and his wife, Sabina, founded VOM after being imprisoned for their Christian witness in Communist Romania. Since 1967, VOM has been dedicated to inspiring all believers to a biblical faith by telling the...
-
Senior Systems Specialist
2 months ago
Bartlesville, United States Truity Credit Union Full timeJob DescriptionJob DescriptionJOB SUMMARYThis position provides technology service and support at an advanced engineering level to elevate the reliability, stability, security and performance of all systems in leveraging efficiencies for Credit Union personnel through use of computing technologies.ESSENTIAL FUNCTIONSUtilize service desk system to resolve...
-
Retail Service Specialist
3 weeks ago
Bartlesville, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 4013 SE Nowata Road [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role...
-
Habilitation Training Specialist
1 month ago
Bartlesville, United States AbilityWorks of Oklahoma, Inc. Full timeJob DescriptionJob DescriptionJob descriptionIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, join our team at Ability Works of Oklahoma!Are you a caring person who enjoys helping others...
-
Resource Family Specialist I/II/III
2 weeks ago
Bartlesville, United States Oklahoma Human Services Full timeJob DescriptionJob DescriptionThis position may be located in Bartlesville, Vinita, Nowata, Oklahoma.Working in Child Welfare for Oklahoma's largest state agency means having the opportunity to positively impact the safety and well-being of children and families for generations to come. If you have a passion for social work and making a difference in...