Merchant Onboarding Specialist

4 weeks ago


San Francisco, United States Compunnel Inc. Full time

Key Responsibilities:

  • Assist with the launch of the Pay product for merchants.
  • Schedule and conduct on-site visits for merchant installations of NFC tiles.
  • Train merchant staff on product usage.
  • Conduct secret shopping visits to ensure compliance.
  • Perform market research and help develop merchant signage and assets.


Qualifications:

  • Must be friendly, detail-oriented, a quick learner, and comfortable using Google Suite.
  • Ability to follow scripts and directions effectively.
  • Strong interpersonal skills; comfortable being active around the city during the day, visiting clients.


Additional Information:

  • The role includes scheduling appointments (no cold calling or sales).
  • Predominantly fieldwork (about 85% in the field and 15% working from home).
  • Expected to visit merchants Monday to Friday, from 10 a.m. to 6 p.m.
  • Expected to handle approximately 10 installations per week.
  • Transportation options include public transit, Lyft, or personal vehicle.
  • Potential for the contract to extend or transition into another role.



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