Operations Lead

4 days ago


New York, United States Standard Practice Full time

Over one million healthcare professionals spend 4+ hours a day making phone calls. Repetitive, manual calls are a major contributor to the US healthcare system’s $1 trillion of annual administrative costs.


Standard Practice is building a new communications layer for healthcare that speeds up money flow and reduces costs.


Standard Practice is voice AI that automates outbound calls on behalf of healthcare revenue cycle management (RCM) and billing teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties to get paid faster and focus on higher value tasks.


We’re growing quickly and raised $8.5 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, as well as extraordinary angels in digital health.


Our HQ is located in Flatiron, New York City.


The Role


As our Operations Lead, you'll develop and execute major ops initiatives critical to the business. You'll play an important role building processes that allow our company to provide amazing service, scale efficiently, and upend a problematic industry that touches everyone in the US. The role reports directly to our Co-Founder & CEO.


Responsibilities

  • Own major operational workstreams (customer success, CX, AI optimization, etc.)
  • Identify pain points within the business and develop solutions that fix them 
  • Perform qualitative / quantitative analyses to inform strategic decisions
  • Communicate with customers and users
  • Lead hiring for the teams and functions you help build


We’re looking for

  • Experience in operations, strategy & operations, customer success, or CX, bonus if you have experience working at an early-stage startup
  • A desire to add structure to unstructured problems
  • Excellent written and verbal communication skills
  • An ability to execute with a high-level of autonomy


Benefits

  • Competitive salary and equity ownership
  • Excellent medical, dental, and vision plans
  • 401k and commuter benefits
  • Unlimited vacation
  • Budget for the technology tools you need
  • Education stipend


  • New York, New York, United States CSG Talent Full time

    Job Title: Director of OperationsLocation: New YorkCompensation: Up to $140,000 base salary + performance-based bonusesAbout UsCSG Talent is a leading provider of janitorial services, renowned for our commitment to quality and excellence. We service all five boroughs of New York City and pride ourselves on our reliable and professional approach to janitorial...


  • New York, New York, United States McKesson Full time

    Warehouse Operations LeadAt McKesson, we're looking for a skilled Warehouse Operations Lead to join our team. As a key member of our warehouse operations team, you'll be responsible for ensuring that all standard operating procedures (SOPs) are followed to complete the entire process of pick, pack, and ship while maintaining required standards in each...


  • New York, New York, United States Netflix Inc Full time

    About the RoleWe are seeking a Product Operations Lead to join our Advertising Product team at Netflix Inc. As a key member of our team, you will partner with Product, TPM, Engineering, Data Science, Data Engineering, and other cross-functional leaders to establish the operational framework for our advertising product team.Key ResponsibilitiesPartner...


  • New York, New York, United States Selby Jennings Full time

    Join a leading force in the financial services industry as a Treasury Operations Associate. Our company specializes in brokerage and investment solutions, facilitating the trading of various financial instruments and offering expert guidance to clients.As a key member of our team, you will be responsible for strategically managing treasury operations to...

  • Operations Team Lead

    3 weeks ago


    New York, New York, United States Crate and Barrel Full time

    Operations Team LeadWe're seeking a highly organized and efficient Operations Team Lead to join our team at Crate and Barrel. As a key member of our operations team, you will play a crucial role in creating our striking merchandise design and ensuring that our stockroom is always running smoothly.Key Responsibilities:Support the Assistant Store Leader,...

  • Operational Site Lead

    2 weeks ago


    New York, New York, United States Pride Health Full time

    Job SummaryWe are seeking a skilled Operational Site Lead to join our team at Pride Health. In this role, you will be responsible for day-to-day management of complex direct service programs, including support for the launch of new initiatives and/or expansion of existing initiatives.Key ResponsibilitiesServicing the Operational NeedsLeading Operational...


  • New York, United States Tilly Therapy Full time

    About the jobWhat is Tilly?Our platform helps kids and their families receive life-changing care for behavioral and mental health conditions. We are backed by some of the most prominent investors in healthcare and technology, including General Catalyst, Founders Fund, SoftBank, Goodwater, Bling Capital, and 8VC.What is the role?We are seeking a dynamic...


  • New York, New York, United States Mphasis Full time

    Job Summary:We are seeking a highly skilled Business Operations Lead to join our team at Mphasis. The successful candidate will be responsible for leading the analysis and evaluation of business procedures and organizational systems to develop solutions.Key Responsibilities:Lead the process of analyzing and evaluating gathered data on business...


  • New York, New York, United States PermitFlow Full time

    Job OverviewPermitFlow is seeking a highly skilled Permit Operations Lead to join our team. As a key member of our Operations team, you will be responsible for managing the full lifecycle of permit applications, ensuring compliance and accuracy, and providing exceptional customer service.As a Permit Operations Lead, you will have the opportunity to work with...


  • New York, United States WeAreAspire Full time

    Position: Sponsorship Operations Lead Company: Global Tradeshow OrganizerCompensation: Up to $110k Base SalaryLocation: NYC (Hybrid - 3 days per week in-office)The Sponsorship Ops Lead is a specialized role focused on managing sponsor and expo floor delivery. Unlike traditional operations, it involves overseeing sponsorships from budgeting and inventory...


  • New York, United States Childrens Rescue Fund Full time

    Job SummaryThe Lead Shift Supervisor position at Children's Rescue Fund is a critical role that requires a strong leader to oversee the day-to-day operations of the Residential Aides team. The successful candidate will be responsible for ensuring the general welfare, security, and safety of clients, staff, and facility.Key ResponsibilitiesManage and provide...

  • Operational Site Lead

    1 month ago


    New York, United States Pride Health Full time

    Job Role: Operational Site Lead - Exit PlanningLocation: New York, NY 10036Shift: Day Pay Rate: $47/hr - $50/hrDuration: 3+ months Required: Exit planning experience in healthcare setting Skills:Fluency in languages other than English, particularly SpanishExperience with, or knowledge of, trauma-informed service delivery strongly preferredAbility to complete...


  • New York, New York, United States Fora Full time

    About ForaFora is a pioneering travel agency that's redefining the role of travel advisors in the modern era. Our cutting-edge platform combines innovative technology, personalized training, and a vibrant community to empower travel enthusiasts and professionals alike to turn their passion into a thriving business.Our mission is to enable 100,000...


  • New York, United States LMRE Full time

    About Our Client:Our client is a cutting-edge platform designed to help landlords expand their renter pool, increase occupancy, and optimize rents through innovative technology. By addressing key challenges like high application denial rates, conditional approvals, and the qualification gap for renters without guarantors, our client materially improves...


  • New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionWe are seeking a highly skilled and experienced Lead, Talent Acquisition Operations to join our Talent Acquisition team at Success Academy Charter Schools.The successful candidate will be responsible for leading the efforts in optimizing and evolving TA systems, tools, programs, and processes. This includes providing day-to-day operational...


  • New York, New York, United States PermitFlow Full time

    At PermitFlow, we're seeking a detail-oriented and proactive Permit Operations Lead to join our team. The Permit Operations Lead will be responsible for processing and managing the permit application process from start to finish, ensuring compliance with all relevant regulations and requirements.The ideal candidate will have strong organizational skills,...

  • Operations Lead

    3 days ago


    new york city, United States Standard Practice Full time

    Over one million healthcare professionals spend 4+ hours a day making phone calls. Repetitive, manual calls are a major contributor to the US healthcare system’s $1 trillion of annual administrative costs.Standard Practice is building a new communications layer for healthcare that speeds up money flow and reduces costs.Standard Practice is voice AI that...


  • New York, New York, United States Phaxis Full time

    Loan Operations Team LeadPhaxis is seeking a highly skilled Loan Operations Team Lead to oversee the daily operations of our Loan Operations team in midtown Manhattan. The ideal candidate will have a strong background in loan operations, including experience with syndicated loans, and possess excellent leadership and communication skills.Key...


  • New York, United States Reverence Full time

    Who We Are: Reverence is a technology company working with home-based care organizations to solve one of the hardest problems in healthcare - how to get the right people, in the right place, at the right time. We provide technology and scheduling solutions that enable healthcare provider groups to significantly improve staffing operations. We have seen rapid...


  • New York, New York, United States COOP Careers Inc Full time

    About the Role:We are seeking a highly motivated and experienced professional to assume a pivotal role in the evolution of our organization.As a Program Operations Lead, you will be responsible for delivering feedback on technical curriculum to the Program team, being available to step in to teach if the Captain(s) are absent or unable to facilitate, leading...