Cafe Operations Lead

4 days ago


New York, New York, United States The Chef Agency Full time
Job Overview
The Cafe Operations Lead will be responsible for overseeing the daily operations of a high volume cafe in Niagara Falls, NY. This role requires a strong leader who can manage labor schedules, demonstrate financial comprehension, and foster an environment of customer service.

Salary & Benefits
$55k-$65k + quarterly bonus, M/D/V, PTO, relocation assistance available.

Responsibilities
- Manage labor schedules to align with forecast models
- Develop hourly staff members into brand ambassadors and industry leading customer service stewards
- Partner across departments to support consistent execution of systems and processes
- Support senior management in building a highly functional team

Required Skills
- 3+ years in a Restaurant Operations Managerial role with high volume exposure
- Experience with retail and events preferred

Location
Niagara Falls, NY.

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