Current jobs related to Call Center Customer Service Representative - Olathe - PSI Services LLC

  • Customer Service Representative with Benefits

    4 weeks ago

    Olathe, Kansas, United States Culligan Midwest Full time

    Full-time Customer Support RoleCulligan Water of Kansas City is seeking a highly skilled and customer-focused individual to join our team. As a Customer Service Representative, you will be responsible for handling a high volume of inbound calls, as well as performing administrative duties such as collections, accounts receivable, data entry, payment entry,...

  • Customer Service Representative

    4 weeks ago

    Olathe, Kansas, United States Jarbo Full time

    At Jarbo, we're seeking a talented Customer Service Representative to join our team. This is an exciting opportunity for someone looking to launch their career in customer support.Job SummaryWe are excited to find the right individual to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS. A Customer...

  • Customer Service Representative

    5 days ago

    Olathe, Kansas, United States Culligan Midwest Full time

    Culligan Midwest is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling inbound calls and performing administrative duties such as collections, accounts receivable, data entry, payment entry, billing, scheduling service and sales appointments.Requirements:High school...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummarySalary Range: $17.50 to $18.42Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummarySalary Range: $17.50 to $18.42Are you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a team...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (up to 19 hours)Job SummarySalary range: $17.50 to $18.42 an hourAre you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel about working with a...

  • Customer Service Representative I

    3 weeks ago

    Olathe, United States Olathe Full time

    If you are a current City of Olathe employee, please click this link to apply through your Workday account.Employment TypePart Time (20 to 29 hours with KPERS benefits)Job SummarySalary Range - $17.50 to $18.42 an hourAre you looking for an opportunity to work part-time? Are you interested in working with people in a customer service setting? How do you feel...

  • Customer Service Representative

    1 month ago

    Olathe, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when...

  • Customer Service Representative

    2 months ago

    Olathe, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative

    2 weeks ago

    Olathe, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative

    3 weeks ago

    OLATHE, United States TEKsystems Full time

    A headquarter office in Olathe is hiring dispatchers who submit ticket orders and dispatch techs to their national accounts. Description: + Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in...

  • Customer Service Representative

    2 weeks ago

    Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job OverviewWe are seeking a customer-focused candidate to join our National Accounts Facilities team in Olathe, KS. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met.About the RoleTriage incoming calls from customers and work with them to understand...

  • Call Center Performance Enhancement Specialist

    2 weeks ago

    Olathe, Kansas, United States DH Pace Full time

    DH Pace Company, Inc. is seeking a dedicated Call Center Performance Enhancement Specialist to join our team in Olathe, KS. This individual will be responsible for designing, delivering, and overseeing training programs that enhance the performance of our customer service teams across multiple locations. The estimated annual salary for this position is...

  • Customer Service Representative

    4 days ago

    Olathe, Kansas, United States Domino's Pizza LLC Full time

    Join Domino's Pizza LLC as a Customer Service Representative">We're looking for enthusiastic individuals to join our team as a Customer Service Representative at Domino's Pizza LLC. As a representative, you'll be the face of our brand, providing exceptional customer service and ensuring a positive experience for our customers.">**Job...

  • Customer Service Representative

    4 days ago

    Olathe, Kansas, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.About the Role:Greet customers and provide them with a positive, engaging experience.Take customer orders working with our technology and Point of Sales System.Create a great...

  • Full-time Customer Service Representative

    5 days ago

    Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job ResponsibilitiesWe are looking for a dedicated and results-driven Full-time Customer Service Representative to join our team. The successful candidate will be responsible for:Triage incoming calls from customers, understanding their needs and scheduling appropriate service.Promoting all products and services.Gathering information from customers to ensure...

  • Customer Solutions Representative

    2 weeks ago

    Olathe, United States Husqvarna Group Full time

    As a Customer Solutions Representative at Husqvarna Construction, you will take direct phone calls from customers and sales reps regarding products and orders. You will also document key information with every point of contact. This position is critical for representing the company as a point of contact to provide solutions for all customers, both internal...

  • Customer Solutions Representative

    2 weeks ago

    Olathe, United States Husqvarna Group Full time

    As a Customer Solutions Representative at Husqvarna Construction, you will take direct phone calls from customers and sales reps regarding products and orders. You will also document key information with every point of contact. This position is critical for representing the company as a point of contact to provide solutions for all customers, both internal...

  • Customer Service Representative

    3 weeks ago

    Olathe, United States TEKsystems Full time

    Description:Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature. Qualifying/verifying customer requests. Checking technicians in and out, and booking/dispatching purchase orders to...

  • Customer Service Representative

    3 weeks ago

    OLATHE, United States TEKsystems Full time

    Description: Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature. Qualifying/verifying customer requests. Checking technicians in and out, and booking/dispatching purchase orders to...

Call Center Customer Service Representative

2 months ago

Olathe, United States PSI Services LLC Full time

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.


We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.


At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.


About the Role

As a Call Center Customer Service Representative at PSI, an ETS Company, you will play a pivotal role in enhancing the customer experience by providing exceptional service and support. In this dynamic position, you will be responsible for managing inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Your goal will be to ensure that every customer interaction reflects our company’s values of excellence and integrity.


Role Responsibilities

  • Collaborate with shipping, technical service, and distributors to ensure a seamless customer service experience; escalate critical issues to the Customer Experience Team Manager.
  • Identify products or company services (i.e., contracts) that satisfy additional, complementary customers’ needs that are unfulfilled by their original purchase; expose the customer to other options that were perhaps not considered through upselling and cross-selling techniques.
  • Obtain detailed information from customers and create service tickets (service request orders) using company software and forms.
  • Demonstrate a high level of empathy and integrity by always doing the right thing.
  • Research Customer Experience, technical service, or parts fulfillment issues using industry-specific technical manuals, catalogs, internet sites, and company databases to provide correct and accurate processing of service issues.
  • Resolve product or part fulfillment problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up with the customer to ensure quick resolution.
  • Complete accurate documentation utilizing the established company digital tools and software (CRM) required for each Customer Experience call or email. May tag or mark instrument parts or forms.
  • Provide industry-leading Customer Experience, order assistance, and technical customer service support by asking probing questions, actively listening, building rapport, demonstrating respect, being informative, and understanding the customer’s needs, requests, or problems.
  • Has an upbeat personality and can show an authentic willingness to assist our customers.
  • Perform other duties as assigned.
  • Experience as a Support Specialist or Customer Experience Team Manager.
  • Follow company safety regulations and company policies.


Knowledge, Skills and Experience Requirements

To do this job well, an individual needs to be open to learning, responsible, adaptable, creative, organized, and flexible. The following requirements show the knowledge, skills, and abilities needed.


• Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Professional and courteous demeanor.

• Excellent communication and interpersonal skills.


EDUCATION & EXPERIENCE

• High School Diploma or Equivalent.

• Experience in Customer Services related field.


SOFT SKILLS

• You should be able to handle multiple tasks at once and understand different products and the various benefits of each one.

• You need to be available for your scheduled shifts during our operating hours, including during training, where lunch and breaks are planned. You should also be flexible enough to adjust your daily schedule and be willing to work overtime or on weekends if necessary.



Benefits & Culture

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.


In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;


  • 401k/Pension/Retirement Plan – with country specific employer %
  • Enhanced PTO/Annual Leave
  • Medical insurance – country specific
  • Dental, Vision, Life and Short Term Disability for US
  • Flexible Spending Accounts – for the US
  • Medical Cashback plan covering vision, dental and income protection for UK
  • Employee Assistance Programme
  • Commitment and understanding of work/life balance
  • Dedicated DE&I group that drive core people initiatives
  • A culture of embracing wellness, including regular global initiatives
  • Access to supportive and professional mechanisms to help you plan for your future
  • Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)