Call Center Performance Enhancement Specialist

3 weeks ago


Olathe, Kansas, United States DH Pace Full time

DH Pace Company, Inc. is seeking a dedicated Call Center Performance Enhancement Specialist to join our team in Olathe, KS. This individual will be responsible for designing, delivering, and overseeing training programs that enhance the performance of our customer service teams across multiple locations. The estimated annual salary for this position is around $70,000-$85,000 based on industry standards.

About the Role

The successful candidate will assess the training needs of Customer Service Representatives (CSRs) and develop effective training programs to enhance their skills. This includes leading both new hire onboarding and ongoing training sessions for existing team members. A strong background in training and facilitation, preferably with experience in contact center operations, is essential for this role.

  • Design and deliver training programs to enhance CSR performance.
  • Lead training sessions for CSRs, including new hire onboarding.
  • Collaborate with business leaders to integrate performance data into training plans.
About Our Company

DH Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have over 95 years of operation and 50+ US offices across 24 states, providing a dynamic work environment and opportunities for growth and development.



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