Call Center Performance Enhancement Specialist
3 weeks ago
DH Pace Company, Inc. is seeking a dedicated Call Center Performance Enhancement Specialist to join our team in Olathe, KS. This individual will be responsible for designing, delivering, and overseeing training programs that enhance the performance of our customer service teams across multiple locations. The estimated annual salary for this position is around $70,000-$85,000 based on industry standards.
About the RoleThe successful candidate will assess the training needs of Customer Service Representatives (CSRs) and develop effective training programs to enhance their skills. This includes leading both new hire onboarding and ongoing training sessions for existing team members. A strong background in training and facilitation, preferably with experience in contact center operations, is essential for this role.
- Design and deliver training programs to enhance CSR performance.
- Lead training sessions for CSRs, including new hire onboarding.
- Collaborate with business leaders to integrate performance data into training plans.
DH Pace Company, Inc. is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have over 95 years of operation and 50+ US offices across 24 states, providing a dynamic work environment and opportunities for growth and development.
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Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeAbout UsDH Pace Company, Inc. is a privately owned organization with over 95 years of experience in the door and door-related products industry. Our company has grown to become one of the largest distributors in the country, with 50+ US offices in 24 states and 2023 company-wide sales of $1 billion. We are committed to providing our customers with...
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Contact Center Quality Manager
2 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeJob OverviewDH Pace Company, Inc. is a leading distributor of door and door-related products and commercial security solutions. We are seeking an experienced Contact Center Quality Manager to lead our quality monitoring, quality assurance, customer experience (CX), and knowledge management initiatives across our nationwide contact centers.This role requires...
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Medical Imaging Specialist II PRN
1 month ago
Olathe, Kansas, United States Research Medical Center Full timeAbout the RoleWe are seeking an experienced Medical Imaging Specialist II PRN to join our team at Research Medical Center. This role will be responsible for performing sonography procedures, including routine and interventional sonograms, as well as biopsies, under the direction of a Radiologist.
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Heart Care Specialist
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Performance Optimization Expert
2 weeks ago
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Orthopedic Neuroscience Trauma Nurse Specialist
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Ultrasound Imaging Specialist
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Ambulatory Surgery Center Nurse Specialist
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Gynecologic Oncology Nurse Specialist
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Olathe, Kansas, United States Research Medical Center Full timeJob SummaryWe are seeking a dedicated and compassionate Critical Care Hematological Oncology Nurse Specialist to join our team at Research Medical Center. As a key member of our oncology department, you will provide expert care to patients with hematological malignancies receiving bone marrow transplants.About the RoleThis is a challenging and rewarding role...
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Wellness Care Specialist PRN
3 weeks ago
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Contact Center Leadership Role
2 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeAbout the JobWe are looking for a skilled Contact Center Supervisor to lead our customer service team in Olathe, KS. The successful candidate will have a proven track record of managing teams, developing employees, and driving business results.Job Description:Manage and develop a team of customer service representatives to achieve high levels of customer...
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Contact Center Specialist
2 weeks ago
Olathe, Kansas, United States DH Pace Full time**Job Description:**We are seeking a highly skilled Customer Service Representative to join our Contact Center team in Olathe, Kansas. As a key member of our team, you will be responsible for providing exceptional support to residential and commercial customers, accurately processing service and installation tickets, and collaborating with internal teams to...
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Diagnostic Imaging Specialist
2 weeks ago
Olathe, Kansas, United States Research Medical Center Full timeEstimated salary: $80,000 - $120,000 per year.About Research Medical CenterWe are a leading healthcare provider dedicated to delivering high-quality patient care and improving the health of our communities. Our 585+ bed hospital offers a range of medical and health clinic services, including women's services, emergency room, trauma center, stroke center, and...
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Contact Center Operations Specialist
2 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeJob OverviewWe are seeking a highly skilled Contact Center Operations Support Analyst to join our team in Olathe, KS.This role is responsible for optimizing the Company's Contact Center operations by leveraging expertise in Workforce Management, Reporting and Analytics, and Knowledge Management.Forecast & Schedule: Manage labor resources to ensure seamless...
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Quality Assurance Specialist
2 weeks ago
Olathe, Kansas, United States Webco Manufacturing Inc Full timeJob OverviewWe are seeking an experienced Quality Assurance Specialist to join our team at Webco Manufacturing Inc.A competitive salary of $60,000 - $80,000 per year is being offered for this role.The ideal candidate will have a strong understanding of the ISO Quality Management System and experience in a fabrication, welding, and machining environment.In...
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Diagnostic Imaging Specialist
1 month ago
Olathe, Kansas, United States Research Medical Center Full timeOverviewAt Research Medical Center, we're committed to providing high-quality care to our patients. As a Radiology Technologist, you'll play a crucial role in ensuring that our patients receive the best possible treatment.Compensation and BenefitsWe offer a competitive salary of $$66,444 per year, plus a range of benefits that support your physical,...
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Support Specialist
2 weeks ago
Olathe, Kansas, United States Culligan Midwest Full timeWe are looking for a highly motivated Support Specialist to join our team at Culligan Midwest. In this role, you will handle a high volume of inbound calls and perform various administrative tasks including collections, accounts receivable, data entry, payment entry, billing, scheduling service and sales appointments.About the Job:This is a full-time...
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Diagnostic Imaging Specialist
4 weeks ago
Olathe, Kansas, United States Research Medical Center Full timeAbout Our Team We are seeking a skilled Radiology Technologist to join our dedicated team at Research Medical Center. This is an exciting opportunity for someone who is passionate about delivering high-quality patient care and is committed to excellence in their field. Compensation The estimated annual salary for this position is $65,000 - $90,000, depending...
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Contact Center Instructional Designer
2 weeks ago
Olathe, Kansas, United States D.H. Pace Company, Inc. Full timeThe estimated annual salary for this position is around $60,000-$80,000 depending on experience, and it's a full-time opportunity based in Olathe, KS.This role plays a crucial part in enhancing the performance of our customer service teams across multiple locations through designing, delivering, and overseeing training programs.