Customer Solutions Representative

4 weeks ago

Olathe, United States Husqvarna Group Full time

As a Customer Solutions Representative at Husqvarna Construction, you will take direct phone calls from customers and sales reps regarding products and orders. You will also document key information with every point of contact. This position is critical for representing the company as a point of contact to provide solutions for all customers, both internal and external. You will be a primary contact for our Canadian customers; fluency in French preferred.

RESPONSIBILITIES

Call Handling & Order Processing

  • Verbally receive information from customer to clarify purpose of call
  • Create order, provide product information, create RGA or refer call to appropriate department, dealer/distributor or sales rep
  • Coordinate with other departments to verify availability of product
  • Recommend product selection of Equipment/Blades based on Product application
Administrative
  • Maintain CRM data
  • Process or respond to email correspondence from customer or sales reps
  • Mail catalog to customers as requested
  • Retrieve and send invoice or packing lists as requested
  • Process credit memos/chargebacks
Issue Resolution
  • Assist customer with resolution of miss-shipment
  • Communicate territory/customer problems with assigned Sales rep
  • Provide basic technical guidance on products
  • Assist with backorder resolution
CRITICAL FUNCTIONAL SKILLS & KNOWLEDGE
  • Solid working knowledge of a call reporting management (CRM) system
  • Solid working knowledge of phone system
  • Ability to read schematics and illustrated parts list
  • Solid ERP system knowledge
  • Working product knowledge
  • Solid knowledge of Microsoft Office products, specifically Excel and Word
  • Fluency in French highly preferred
EDUCATION & EXPERIENCE
  • High school degree or equivalent
  • Solid English verbal and written communication skills
  • At least 2 years' previous call center environment working as CSR
  • At least 3-5 years' previous work experience balancing call center and data entry
Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at www.husqvarnaconstruction.com/us/.

WE OFFER:
  • A competitive hourly rate.
  • A full benefits package, including medical/dental/vision insurance, at date of hire.
  • A 401(k) with matching and no vesting.
  • An employee purchase discount on Husqvarna products.
  • An education assistance program.
  • Paid parental leave.
  • Tuition assistance / student loan assistance.

Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.

Last date to apply:
We are continuously accepting applications

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