IT Help Desk Support Specialist
2 weeks ago
Job Description:
We are seeking an IT Help Desk Support Specialist to join our team, providing support for an agency's IT Help Service Desk. This role focuses on delivering exceptional customer service while assisting users with technical issues, documenting incidents, and offering actionable solutions. If you are passionate about IT support and have a solid understanding of ITSM practices, we encourage you to apply.
Key Responsibilities:
- Act as the first point of contact for users reaching out to the IT Help Service Desk.
- Respond to calls and inquiries, providing timely and effective support.
- Document incidents, troubleshooting steps, and resolutions in help desk software.
- Utilize knowledge of ITSM (Information Technology Service Management) practices to ensure high-quality service.
- Translate technical concepts into actionable instructions for users.
- Maintain working knowledge of help desk tools, databases, and remote control software.
Minimum Qualifications:
- 1 year of experience in help desk support.
- Knowledge of ITSM practices and tools.
- Proficiency with help desk software, databases, and remote control tools.
- Ability to receive and resolve user inquiries efficiently, while documenting the process.
- Strong communication skills to convey technical information in a user-friendly manner.
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