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ALIS Software LLC | Help Desk Support Technician | austin, tx
1 month ago
Role: Support Technician 1
Location: Austin – TX
Model: Onsite
Type: Contract
Duration: Long term
Working Hours: 40 Hours per week
Client: State of TX
Must have: Local to TX
Must have: State Client Experience
Support staff to help augment agency employees at TDEM's IT Help Service Desk.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
1
Required
Experience in help desk support. Understanding of ITSM practices & working knowledge of help desk software/databases/remote control. Receive calls/inquiries, provide support, document incidents/remedies. Translate tech knowledge into actionable direction