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ALIS Software LLC | Help Desk Support Technician | austin, tx

1 month ago


austin, United States ALIS Software LLC Full time

Role: Support Technician 1

Location: Austin – TX

Model: Onsite

Type: Contract

Duration: Long term

Working Hours: 40 Hours per week

Client: State of TX

Must have: Local to TX

Must have: State Client Experience


Support staff to help augment agency employees at TDEM's IT Help Service Desk.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

1

Required

Experience in help desk support. Understanding of ITSM practices & working knowledge of help desk software/databases/remote control. Receive calls/inquiries, provide support, document incidents/remedies. Translate tech knowledge into actionable direction