AllSTEM Connections | Help Desk Support Technician | austin, tx
3 days ago
Job Description: Help Desk Support Technician
Location: Austin, TX 78752
Duration: 5 months
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
We are seeking a motivated and customer-oriented individual to join our team as an Entry-Level Help Desk Support Technician. This position offers an excellent opportunity to develop your technical skills while providing essential IT support to end-users.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or chat.
- Troubleshoot and resolve hardware, software, and IT-related issues with clear, step-by-step guidance.
- Escalate complex problems to senior support staff or appropriate departments.
- Document all support interactions and solutions in the help desk ticketing system.
- Install, configure, and maintain computer systems, hardware, and software.
- Assist with basic network and server troubleshooting.
- Support the setup, operation, and maintenance of office equipment (e.g., printers, scanners).
- Deliver basic IT training and guidance to users on software tools and systems.
- Maintain a professional and positive demeanor while addressing user issues.
- Conduct follow-ups to ensure problem resolution and user satisfaction.
Qualifications
- Education: High school diploma or equivalent (Bachelor’s degree or IT certifications are a plus).
- Experience: 1+ year in help desk support or a similar role.
- Basic knowledge of computer systems, software, and troubleshooting techniques.
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austin, United States AllSTEM Connections Full timeJob Description: Help Desk Support TechnicianLocation: Austin, TX 78752Duration: 5 monthsSchedule: Monday - Friday, 8:00 AM - 5:00 PM We are seeking a motivated and customer-oriented individual to join our team as an Entry-Level Help Desk Support Technician. This position offers an excellent opportunity to develop your technical skills while providing...
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