Call Center Retention Specialist

2 weeks ago


San Diego, United States Ultimate Staffing Full time

Position: Call Center Retention Specialist

Location: San Diego, CA

Pay Rate: $22 per hour

Schedule: Monday - Friday 7:30 AM to 4 PM

Responsibilities

Handle incoming phone calls and emails from existing customers

Implement retention efforts to retain business

Address objections related to account concerns

Resolve customer concerns in a timely manner with the appropriate follow-up

Accurately record information into CRM database

Prepare outgoing correspondence

Demonstrate high-level customer service and professionalism

Meet department call metrics and guidelines

Other duties as assigned

Requirements

2+ years of related call center retention experience

Strong conflict resolution skills

Excellent communication skills

Previous experience using a CRM database preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.



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