Customer Support Specialist
3 days ago
Responsibilities:
- Interact with current and prospective business customers in a professional and friendly manner, addressing inquiries, providing information about our client's products/services, and offering assistance to ensure their needs are met.
- Facilitate sales presentations to customers with the goal of enrolling them in our clients' available services.
- Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary.
- Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities.
- Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs.
Qualifications and Skills:
- Previous experience in customer support, client management, or a related field is preferred.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using CRM software and other relevant tools.
- Detail-oriented with excellent organizational skills.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Empathetic and patient demeanor when dealing with client inquiries and concerns.
Education:
- High school diploma or equivalent; Bachelor's degree preferred.
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