Director of Operations
2 weeks ago
The Director of Operations will oversee the real estate development activities of GLIDE and maintenance of its building infrastructure and facilities. The ideal candidate for this position has expertise in real estate development and facilities operations, staff development, effective relationship building, budget management, vendor and contractor negotiations, and excellent project management.
The Director will oversee building operations and management, construction projects and budgets, negotiate lease agreements, respond to emergencies, prepare facilities budgets, and direct facilities functions to create a safe and efficient environment for both staff and clients. This includes implementing policies, safety procedures, and safety drills, minimizing hazards, and ensuring compliance with government health and safety standards.
The Director should have a history of managing diverse groups of internal and external stakeholders through both direct supervision and influence. We are looking for someone who is passionate about GLIDE’s mission and values. This individual must be willing and able to work non-traditional hours (nights, holidays, weekends) and serve as an emergency worker in case of a disaster. Regular and predictable attendance is essential.
Essential Duties and Responsibilities
- Manage the daily operations of the Facilities department to ensure all GLIDE’s building systems including mechanical, heating and ventilation, electrical, plumbing, and other are operational and in compliance with all local zoning laws and regulations.
- Oversee essential central services such as maintenance, off-site storage, records storage, janitorial, waste disposal and recycling.
- Ensure all required facilities inspections are completed in a timely manner i.e., fire alarm, gas meters, backflow prevention assemblies, etc.
- Lead capital projects including development of project scope and budget, putting projects out for bid, managing the contract and insurance process, managing vendors/contractors, and seeing projects through to completion.
- Oversee facilities and real estate performance management systems, develop KPIs, and manage toward achieving service level agreements as currently posted.
- Coordinate with affected staff and ensure timely communication of any disruption to GLIDE's services.
- Manage grant-funded projects per the requirements of the funder.
- Address all environmental issues to ensure health and safety and minimize liability. Ensure buildings and facilities staff comply with government health and safety standards.
- Set goals and deadlines for the department. Make recommendations to streamline and improve the facilities infrastructure and systems. Continually define ways to increase staff satisfaction.
- Negotiate and administer service agreements.
- Manage the department budget, and budgets for contracts, equipment, supplies, etc.
- Develop and maintain a preventive and deferred maintenance program and facilities operations manual and monitor compliance with both.
- Assist with administering safety, fire control and disaster preparedness programs.
- Establishes and maintains accurate records on departmental activities including work orders, preventative maintenance, etc.
- Special projects, such as return to work and hybrid work planning.
- Identify business process improvements, and develop long-range facilities plans based on organizational growth and future needs.
Supervisory Responsibilities:
- Directly supervises the Facilities Manager and Office Manager.
- Coach and mentor direct reports regarding performance and problem resolution.
- Ensure the development and retention of staff by growing and investing in each person's knowledge, skills, and abilities.
- Consistently communicate responsibilities and expectations and conducts performance evaluations that are timely and constructive.
- Work with HR to resolve personnel issues in accordance with GLIDE's policies and procedures.
Experience and Education:
- 5+ years of facilities leadership or an equivalent combination of education and experience
- Outstanding project management experience
- Good knowledge of regulations and laws
- Excellent negotiating experience
- Proficient in MS Office suite.
- Zendesk, Asana, and Salesforce experience a plus
- Experience launching and leading strategic initiatives at a multi-service agency.
- Experience working in a community-based social service agency with adults and families in relationship to homelessness and poverty and the problems that often come alongside these experiences.
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