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Help Desk Technician

3 months ago

Columbus, United States Brooksource Full time

Help Desk Technician

100% onsite - Columbus, OH

Long Term Contract


Overview: Our client is seeking a dedicated and skilled Help Desk Technician to join their team to support the Attorney General's Office. This role involves providing Tier 1 and Tier 2 technical support, troubleshooting workstations, and assisting with hardware and software issues. The ideal candidate will have excellent communication skills and a strong attention to detail, ensuring a high level of service to our users.


Responsibilities:

  • Perform basic workstation troubleshooting and maintenance.
  • Respond to and resolve routine Tier 1 & Tier 2 problems.
  • Troubleshoot and support Windows 10 & 11 OS.
  • Provide telephone support for networking or connectivity issues.
  • Install and perform minor repairs to hardware, software, or peripheral equipment according to design or installation specifications.
  • Provide basic diagnosis, analysis, and resolution of issues for users.
  • Independently image and reimage equipment in preparation for deployment, following documented procedures.
  • Work with users as they are upgraded from Windows 10 to a Windows 11 compliant device.



Key Attributes:

  • Excellent written and oral communication skills.
  • High attention to detail.
  • Ability to work effectively with clients over the phone and in person.
  • Strong teamwork skills and ability to work well with staff in a group setting.



Minimum Qualifications:

  • Must be an Ohio resident.
  • Must be a U.S. citizen or possess the proper legal authorization to work in the U.S.
  • Experience in troubleshooting Windows 10 & 11 OS.
  • Experience in installing and performing minor repairs to hardware, software, or peripheral equipment.
  • Ability to provide basic diagnosis, analysis, and resolution of issues.
  • Capability to independently image and reimage equipment.



Additional Information: This is a great opportunity to work with an excellent team and build a lifetime career with our client. We have a strong relationship with the agency's leadership team, making this an excellent environment for professional growth.



ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.