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Application Analyst
1 month ago
One of IDR’s largest local clients is seeking a 100% Remote Application Support Analyst to join its team. This application support analyst will be a 6 month contract position that has high potential to extend and convert. If you are looking for an opportunity to join an enterprise level environment and are a Tennessee resident, please apply today
** NO C2C/ Sponsorship**
Responsibilities of the Application Support Analyst:
- Providing primary application support for CityWorks PLL which is being used in multiple departments with over 700 users.
- Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
- Performing application configuration based on user request with constantly changing priorities
- Report or form creation/modification in Cityworks and associated systems using Crystal Reports and SQL queries.
- Coordinating and communicating with users and other team members including process owners, users, departments, ITS technical team, and consultants.
- Writing SQL queries to extract data based on user request and/or public request
- Writing SQL scripts to insert or update data
Qualifications of the Application Support Analyst:
- Experience writing SQL queries/scripts
- Experience with complex Crystal Report writing
- Experience supporting users with issues, resolution, data analysis, reporting and data extracts
- Experience with end-user testing