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![Insight Global](https://media.trabajo.org/img/noimg.jpg)
Level 2 Desktop Support Technician
2 months ago
Location: 4 days onsite – 3 days in Overland Park, 1 in Kansas City
Openings: 1
Duration: 6 month contract to hire
Interview Process: 1st round with HM, 2nd round technical
Must-haves:
- 3-6+ years experience in a tech support role specifically in a PC environment
- Strong understanding of troubleshooting and installing Citrix
- Troubleshooting MS Teams, Outlook and 0365 tickets
- White glove support
- Experience with a ticketing service (ServiceNow preferred)
Plusses:
- Intune experience
Day-to-Day:
Insight Global is looking for a Level 2 Desktop Support Technicon to support a large reinsurance company in Overland Park, Kansas. 10% of their day is spent with email communication/follow up, 10% team meetings, 70% responding to tickets and 10% completing ad hoc tasks.. Their ticketing system is Service Now. A day in the life of this Level 2 Help Desk is to come in answer any emails, look at tickets in the que, respond to them, answer any hot line calls, complete tickets that level 1 vendor escalated up, could help out with a project. An example of a ticket is: can't log into teams, outlook not launching, unable to save this file. An example of a project is: update knowledge based articles. This person will be tasked with coming in checking the conference rooms and be the primary video conferencing level 2 tech.