Help Desk Technician

5 days ago


Denver, United States Bison Oil & Gas IV, LLC Full time

Summary

The Help Desk Technician candidate will be responsible for providing technical support and troubleshooting assistance to our employees, ensuring smooth operation of computer systems, software applications, and related equipment.


Job Responsibilities and Essential Functions

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Diagnose and resolve technical hardware and software issues efficiently and accurately.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
  • Collaborate with IT Director to escalate complex issues and facilitate timely resolutions.
  • Document all technical inquiries, incidents, and solutions for future reference and continuous improvement.
  • Assist in maintaining inventory of hardware and software assets.
  • Streamline new system onboarding processes utilizing automation capabilities within Microsoft Entra
  • Ensure compliance with company policies and procedures regarding IT security and data protection.


Core Competencies

  • Responsiveness to Tasks
  • Ownership of Projects
  • Hitting Deadlines 
  • New Skill Development
  • Tackling New Challenges
  • Working Well with Others 


Education and Experience (required)

  • Associate’s degree in Information Technology, Computer Science, or related field
  • 2+ years of experience in a Help Desk Technician role or similar
  • Familiarity with ticketing and asset management systems
  • Experience administering Microsoft Intune and AutoPilot
  • Working knowledge of intermediate network designs and functionality
  • Intermediate to advanced understanding of Microsoft Windows operating systems and Office Suite


Education and Experience (preferred)

  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Experience in oil & gas industry
  • 5+ years of experience in a Help Desk Technician role or similar


Other Requirements

  • Must be able to pass a pre-employment background screening
  • Ability to legally work in the US without sponsorship 


Compensation

Our cash compensation amount for this role is targeted at $58,800 - $90,700 annually in this location. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. 


Top Benefits & Perks

As a member of Bison, you’ll enjoy an impressive benefits package:

  • Medical Plan: Bison offers multiple medical plans to choose from. Lowest level plan premiums are covered at 100% for employee and dependents. Additional buy-up plan options available with premiums covered at 75% for employee and dependents
  • Dental Plan: Bison covers premiums for dental plans for employees and dependents. 
  • Vision plans. 
  • HSA with Bison contribution.
  • Multiple FSA plans.
  • Long-term disability, life insurance, and AD&D covered by Bison. 
  • 401k plan: Bison matches 100% of employee contributions up to the first 4% of compensation. 
  • Paid Time Off. 
  • Paid Volunteer Day. 
  • Sick Time.
  • Cellphone reimbursement. 


Location

This position is located Denver, CO. Candidates currently residing in locations outside of daily commuting distance will be considered, however, it is the expectation that the selected individual will be available at the work location. No relocation or travel assistance will be provided by the Company for this position. 


Work Environment

This position operates in an office and field environment. This entails working inside in an office space wherein employee may be provided a public workstation (cubicle) or private office. From time to time, the role may require field visits where exposure to extreme weather conditions, fumes, airborne particles, vibrations, dust, electrical charges and other unforeseen exposures may be encountered. 


Physical Demands

In the performance of the duties and responsibilities of this job, the employee is required to have visual acuity to operate a motor vehicle and view a computer terminal for prolonged periods of time. While at work sites, the employee will be expected to walk and stand. Individuals might be asked to climb, balance, stoop, kneel, crouch, reach, and/or crawl. Individuals might be required to lift, carry, push, or pull up to 50 lbs. in the performance of this position. 


Position Type and Working Hours

This is a full-time position. Typical work hours are from 8:00 a.m. to 5:00 p.m. Monday – Thursday and 8:00 a.m. to 4:00 p.m. on working Fridays. Employee must be capable and willing to work overtime as required and to participate in occasional meetings, events, seminars, conferences, or other activities outside of typical work hours. Employees responsible for project operations are expected to monitor and, in some cases, respond to emails, calls, or texts outside of business hours.

 

Travel

Occasional travel to work site locations may be expected. Overnight stays may be required from time to time for training, seminars, field visits, or visits to onsite locations. 


Disclaimer

This job posting is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The Company reserves the right to change or assign additional duties, responsibilities, and activities at any time with or without notice. 


Hiring Practices

Bison is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our application procedures. If you need assistance or an accommodation due to a disability, you may contact HR Manager at careers@bisonog.com. 


  • Help Desk Technician

    2 weeks ago


    Denver, Colorado, United States SWANSON RINK Full time

    Help Desk Technician Opportunity">Swanson Rink is seeking a highly skilled Help Desk Technician to join our IT team. As a key member of our technical staff, you will provide expert support to end-users, setup computer workstations, and configure hardware and software according to standard procedures.About the Role">This role requires a strong understanding...

  • Help Desk Technician

    7 months ago


    Denver, United States Decision Point Full time

    Help Desk TechnicianID 2024-2424Job LocationsUS-CO-DenverCategory Information TechnologyType Regular Full-TimeOverviewDecisionPoint is seeking a Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT enterprise. This role is largely responsible for providing operational support services to the...


  • Denver, Colorado, United States Jobot Full time

    Help Desk Position in Oil and GasAre you an experienced Help Desk technician looking for a challenging opportunity in the Oil and Gas industry? We offer a comprehensive benefits package and a competitive salary range of $70,000 - $100,000 per year. In this role, you will be responsible for providing technical support and resolving technical issues related to...


  • Denver, United States Contact Government Services, LLC Full time

    Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...


  • Denver, United States The Ash Group Full time

    *** W2 Candidates Only - No C2C - No 3rd Parties ****** Local Candidates Only ***Position: PC Refresh TechnicianLocation: Denver, COSetting: 100% onsite - 75% in the office, and 25% traveling within the Denver Metro areaContract Length: 12 monthsContract Rate: $22.50/hour (W2)Overview: This role is for a PC Refresh Technician who would be responsible for...


  • Denver, United States The Ash Group Full time

    *** W2 Candidates Only - No C2C - No 3rd Parties ****** Local Candidates Only ***Position: PC Refresh TechnicianLocation: Denver, COSetting: 100% onsite - 75% in the office, and 25% traveling within the Denver Metro areaContract Length: 12 monthsContract Rate: $22.50/hour (W2)Overview: This role is for a PC Refresh Technician who would be responsible for...


  • Denver, United States Contact Government Services, LLC Full time

    Senior Help Desk Technician IIEmployment Type: Full TimeDepartment: Help DeskCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States...


  • Denver, Colorado, United States LaSalle Network Full time

    Tier 2 Service Desk TechnicianWe are seeking a highly motivated and organized individual to fill the role of Tier 2 Service Desk Technician. The successful candidate will provide technical support to clients and assist with various IT projects.Key Responsibilities:Provide technical support via phone, email, or in-personAssist with troubleshooting and...

  • Help Desk Technican

    3 weeks ago


    Denver, United States Vaco Full time

    This company is looking to hire a Help Desk Technician who takes initiative and has go getter energy to join their growing team. This is onsite in Downtown Denver, CO in a new office space and the company gives every other Friday off. Key Requirements:Associate's Degree2+ years of experience in a Help Desk Technician roleProficiency in Microsoft Intune and...

  • Help Desk Technican

    1 week ago


    Denver, United States Vaco Full time

    This company is looking to hire a Help Desk Technician who takes initiative and has go getter energy to join their growing team. This is onsite in Downtown Denver, CO in a new office space and the company gives every other Friday off. Key Requirements: Associate's Degree 2 years of experience in a Help Desk Technician role Proficiency in Microsoft Intune...


  • Denver, Colorado, United States ServiceCore Full time

    About This OpportunityWe're looking for a dedicated and resourceful Help Desk Representative to join our team at ServiceCore. As a Help Desk Representative, you'll play a critical role in ensuring our customers receive outstanding support and have an exceptional experience with our software. If you're ready to take your customer service skills to the next...


  • Denver, United States Insight Global Full time

    Position: IT Service Desk TechnicianLocation: Denver, CODuration: 6 Month Contract-to-hireSalary: $47,840/YearREQUIRED SKILLS AND EXPERIENCE-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Windows troubleshooting and support...


  • Denver, United States Insight Global Full time

    Position: IT Service Desk TechnicianLocation: Denver, CODuration: 6 Month Contract-to-hireSalary: $47,840/YearREQUIRED SKILLS AND EXPERIENCE-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week -1+ years of professional Windows troubleshooting and support...


  • Denver, Colorado, United States Enova Full time

    We are seeking a Help Desk Professional to join our team at Enova International. This is an exciting opportunity for someone with experience in technical support, who can provide high-quality assistance to our employees and help us maintain our reputation as a leading financial technology company.As a Help Desk Professional, you will be responsible for...

  • IT Help Desk

    1 week ago


    Denver, United States Westerra Credit Union Full time

    Why Westerra? Here at Westerra Credit Union, every employee counts. Our teams are composed of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS, which makes them GREAT! Our team members show up every day authentically being themselves and our diversity, equity, inclusion and belonging (DEIB) focus is a critical pillar of our...

  • Help Desk Analyst II

    4 weeks ago


    Denver, United States Robert Half Full time

    Job DescriptionJob DescriptionJob Summary The IT Service Desk Technician will be the first point of contact for all IT-related issues and requests. The ideal candidate will possess strong technical knowledge, excellent problem-solving abilities, and a commitment to providing outstanding customer service. This role is responsible for providing first-line IT...


  • Denver, Colorado, United States The Trade Desk Full time

    About UsThe Trade Desk is changing the way global brands advertise to audiences worldwide. Our media buying platform helps brands deliver a more insightful and relevant ad experience. We're proud of our culture, valuing unique experiences and perspectives, and fostering inclusive spaces where everyone can bring their authentic selves to work.Join Our...


  • Denver, United States Insight Global Full time

    Job DescriptionJob DescriptionRequired Skills & Experience-1-2+ years of experience managing and resolving HelpDesk tickets with Service Now (or related platform): approximately 20 tickets min up to 20-30 per week-1+ years of professional Windows troubleshooting and support experience including: Imaging, office 365, software...


  • Denver, United States LaSalle Network Full time

    LaSalle Network is partnering with a client, one of the world's largest infrastructure engineer organizations, who is actively hiring for a Tier 2 Service Desk Technician. They are looking for a contractor to support their help desk team. Tier 2 Service Desk Technician Responsibilities:Provide timely, knowledgeable assistance for technical inquiries, on...


  • Denver, United States LaSalle Network Full time

    LaSalle Network is partnering with a client, one of the world's largest infrastructure engineer organizations, who is actively hiring for a Tier 2 Service Desk Technician. They are looking for a contractor to support their help desk team. Tier 2 Service Desk Technician Responsibilities:Provide timely, knowledgeable assistance for technical inquiries, on...