Help Desk Technician

3 months ago

Denver, United States Decision Point Full time


Help Desk Technician

ID

2024-2424

Job Locations

US-CO-Denver

Category

Information Technology

Type

Regular Full-Time

Overview

DecisionPoint is seeking a Help Desk Technician to provide end-user support to the Department of Interior, Bureau of Reclamation's (BOR) IT enterprise. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role.

This position is located onsite in Denver, CO.

No application window deadline.

Duties & Responsibilities

  • Remote computer support
  • Owning, tracking and resolving Information Technology (IT) incidents and requests
  • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
  • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
  • Providing Tier I onsite support and basic troubleshooting support.
  • Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS) principles, the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions for service request resolution.
  • Placing/Tracking trouble calls to other service providers.
  • Creating, modifying, or deactivating user accounts.
  • Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system.
  • Responding to all assigned calls and messages in order of urgency
  • Following Total Contact Ownership methodology.
Qualifications
  • High School Diploma with a minimum of 1 year of relevant experience.
  • Must be able to evaluate approved security product capabilities and develop solutions.
  • Ability to obtain a Public Trust clearance.

***The salary range for this position is $42,000 to $47,000.***

DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.

Our Equal Employment Opportunity Policy

  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

    Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Skyepoint Decisions, Inc. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

  • Information Technology Help Desk Technician

    2 months ago

    Denver, United States PHOENIX Full time

    JOB TITLE: IT Help Desk Technician DEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Help Desk Technician is responsible for providing friendly and efficient customer support, technical troubleshooting, ticket management/documentation, user training, system...

  • Information Technology Help Desk Technician

    2 months ago

    Denver, United States PHOENIX Full time

    JOB TITLE: IT Help Desk Technician DEPARTMENT/COMPANY: Shared Services - ITREPORTS TO: TBDFLSA STATUS: ExemptTYPE (Full-time/Part-time/Contractor): Full-timePosition Overview:The IT Help Desk Technician is responsible for providing friendly and efficient customer support, technical troubleshooting, ticket management/documentation, user training, system...

  • Help Desk Technician

    4 days ago

    Denver, Colorado, United States Pivotal Solutions Full time

    Job Summary:Pivotal Solutions is seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal teams.Key Responsibilities:Technical Support: Provide technical support and assistance to customers and internal teams...

  • Help Desk Technician

    1 month ago

    Denver, United States Open Systems Technologies Full time

    Support Technician $20-25/HR Based on Experience (40 Hours a Week) Denver, CO 80209 POSITION PURPOSE: Systems Technician will be primarily responsible for administering end user hosting environments. This position will require a broad and deep knowledge of server hardware and software, virtualization technologies, and advanced...

  • Help Desk Support Engineer

    1 month ago

    Denver, United States All Copy Products Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionHelp Desk Support Engineer Due to expansion we are currently...

  • Service Desk Technician

    1 week ago

    Denver, United States Randstad North America, Inc. Full time

    The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route Service Desk, Technician, Customer Service, Skills, Technology, Analyst, Staffing, Support

  • Help Desk/Desktop Technician

    3 months ago

    Denver, United States Prime Data Centers Full time

    Job DescriptionJob DescriptionHelpdesk / Desktop Support TechnicianHelpdesk / Desktop Support Technician will be the first point of contact to respond all support request submitted by Prime Data Centers internal team. You will deliver and support a wide variety of end user technologies including laptops, desktops, network, printers, copiers, tablets, cell...

  • service desk technician

    3 weeks ago

    Denver, United States Randstad Full time

    service desk technician. denver , colorado (remote) posted 1 day ago job details summary $15 - $21 per hour contract associate degree category computer and mathematical occupations reference1062344 job details job summary: The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While...

  • L2 Help Desk Support Engineer

    1 month ago

    Denver, United States New Charter Technologies Full time

    Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved. We’ve redesigned the way technology services are provided – from the ground up. We...

  • L2 Help Desk Support Engineer

    1 week ago

    Denver, United States New Charter Technologies Full time

    Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved. We've redesigned the way technology services are provided - from the ground up. We don't...

  • 8-11- Help Desk Analyst

    1 week ago

    Denver, United States Focused HR Solutions Remote Work Freelance Full time $25 - $31

    100% remote must live in CO currently Our direct client has an opening for a Help Desk Analyst   105304This position is up to 9 months with the option of extension, and the client is in Denver, COIf you are interested, please send us your rate and resume.  Job Details:This position provides Tier I support for myColorado customers at identified agencies by...

  • Help Desk Support

    4 days ago

    Denver, Colorado, United States High Country Software Search Full time

    Job Summary:High Country Software Search is seeking an experienced Technical IT Support Specialist to join our team. As a Service Desk Analyst, you will be the liaison between computer users and our IT staff, providing top-notch support and ensuring seamless technical operations.Key Responsibilities:Provide technical support to users via phone, email, and...

  • Help Desk Technician

    2 weeks ago

    Denver, United States Innovar Group Full time

    Our client is hiring a Desktop Support Specialist! Join our fun, and thriving client to provide technical assistance, manage hardware and software issues, and deliver excellent customer service to users. If you love doing long-term contract work and want to be part of stable place where there are numerous projects this would be great positions to...

  • Help Desk Technician

    2 weeks ago

    Denver, United States Innovar Group Full time

    Our client is hiring a Desktop Support Specialist! Join our fun, and thriving client to provide technical assistance, manage hardware and software issues, and deliver excellent customer service to users. If you love doing long-term contract work and want to be part of stable place where there are numerous projects this would be great positions to...

  • Help Desk Analyst II

    2 weeks ago

    Denver, CO, United States Flexential Full time

    Job Description:The role of the Service Desk Analyst II is to provide professional, courteous, and effective technical support and customer service to all internal employees. At a high level, the role's primary responsibility is to receive, prioritize, document and resolve/escalate end user's requests and issues.Key Responsibilities and Essential Job...

  • Service Desk Support Technician

    4 weeks ago

    Denver, United States Brooksource Full time

    Pay Rate: $20-$25/hour DOEOn-site in Downtown Denver General Description of the EngagementOur client is looking to bring on Service Desk Support Technicians to become part of a highly motivated, top tier team of IT professionals. The candidates will directly support all city's agencies. Successful candidates will have strong technical expertise and strong,...

  • Service Desk Support Technician

    4 weeks ago

    Denver, United States Brooksource Full time

    Pay Rate: $20-$25/hour DOEOn-site in Downtown Denver General Description of the EngagementOur client is looking to bring on Service Desk Support Technicians to become part of a highly motivated, top tier team of IT professionals. The candidates will directly support all city's agencies. Successful candidates will have strong technical expertise and strong,...

  • Desktop Support Technician

    2 weeks ago

    Denver, United States SRK Consulting Full time

    Desktop Support Technician Denver, CO, USASRK Consulting is an independent, international consulting practice, providing globally integrated consulting services to the international mining and metals sector. We are seeking a Desktop Support Technician. Description of Responsibilities: Delivering responsive and timely on-site and remote desktop support to...

  • Front Desk

    3 months ago

    Denver, United States Orthopedic Centers of Colorado Full time

    Job DescriptionJob DescriptionDescription:FRONT DESK POSITION OVERVIEW:A Front desk Representative is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent...

  • Desktop Support Technician

    3 weeks ago

    Denver, United States SRK Consulting Full time

    Desktop Support Technician - Denver, CO, SRK Consulting is an independent, international consulting practice, providing globally integrated consulting services to the international mining and metals sector. We are seeking a Desktop Support Technician. Description of Responsibilities: Delivering responsive and timely on-site and remote desktop...