Voice Network Engineer

4 weeks ago

Whippany, United States The Hird - USA Full time

Work Authorization Required: US Citizen


Position Summary:

  • Utilize knowledge and troubleshooting experience of Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, Webex, Genesys, MS TEAMS Voice, UCAS, various softphone applications.
  • This position will be required to support customer with engineering work related to above skills.


Core Responsibilities:

  • Physical installs and decommissioning of handsets, switches, etc.
  • Provide remote support of voice/data gear during incidents, building power downs, etc.
  • Support customer with downtime, manage incidents, perform periodic updates on customer devices
  • Perform voice CPE backups/reboots
  • Research and/or apply vulnerabilities/patches, policy and routing changes
  • Process escalations
  • Regular meeting participation
  • Build custom reports
  • Perform on-site and remote health checks
  • Process changes and support projects
  • Change control compliance
  • Update tickets and assorted admin work
  • Should be available to support customer outside working hours on any immediate downtime


Requirements:

  • HS Diploma or equivalent
  • 4+ years of experience working with voice and data
  • Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP
  • Excellent problem-solving and analytical abilities

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