Marketing Operations Analyst
2 weeks ago
Title: Marketing Operations Analyst
Location: San Francisco, CA 94105/ Chicago, IL 60654/ New York, NY 10036 (Hybrid)
Duration: 6 Months
Payrate: $57/hr on W2
JOB DESCRIPTION:
The ideal candidate for this role will help track success of Customer Success and Partner (CSP) Marketing campaigns and initiatives. Success in this position will be defined by the ability to process metrics as well as developing workflow improvements for 3 CSP teams.
The Business Operations Analyst will be a valuable asset for the teams and trusted advisor to team managers. He/she will be responsible for supporting CSP organization in an operational capacity -- compiling, analyzing, and relaying metrics to stakeholders as well as enhancing existing or establishing new processes.
Responsibilities:
Cultivate relationships with and collaborate with leadership from CSP teams and cross-functional departments as needed
Participate in regular cross-functional, cross-product operations alignment conversations
Provide operational support to business leaders by:
Assisting in development of scorecard metrics for CSP leadership
Identifying, executing, and owning reporting and key performance indicator needs for CSP
Conducting analysis to define recommendations to be shared with CFL leadership
Delivering regular metric reviews
Serve as the operations subject-matter expert and advisor for assigned teams
Propose, scope, and implement new/improved tools and processes that affect operations/scale for assigned teams
Assist with execution of key programs and initiatives
Required Skills/Experience:
Demonstrated experience in project management
Excellent relationship-building skills; ability to grow and nurture relationships with internal stakeholders
Proven ability at effectively making formal and informal presentations to all levels of management
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Experience in Excel
Bachelor's degree in Marketing, Business Administration or Computer Science or related field, plus at least one to two years of experience in a similar position
Desired Skills:
Experience in Pardot, or other marketing automation platform
Experience in *** or other CRM software
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