Senior Consultant, Customer Experience

1 month ago

Fort Myers, United States Burwood Group Full time

Who WeAre

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, and headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina.


Burwood fosters a culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are.



WHAT YOU’LL DO


The Customer Experience Sr. Consultant will be responsible for overseeing the design, architecture, implementation and security of a variety of unified contact center and contact center as a service (CCaaS) technologies.


In addition, the Customer Experience Sr. Consultant will be responsible for:


  • Support client visioning for future systems deployments or optimizations.
  • Prepare scope documents in conjunction with the sales team and high-level project plans in conjunction with PMO.
  • Design and implement best practices for Customer Experience solution deployment to ensure client investment is consistent with their business objectives and that proposed projects are executed successfully.
  • Support sales efforts surrounding delivery team.
  • Training and support of Associate Consultants and more junior team members.



NOTE: THIS IS A CONTRACT OPPORTUNITY WITH AN OPTION TO GO FULL-TIME


For consideration: Applicants must reside in the state of Florida and be willing to work on-site within the Ft. Myers area.


WHO YOU ARE


  • You have a strong consulting/delivery background and have worked through the full project lifecycle with sales to deployment for Contact Center/CCaaS initiatives.
  • You enjoy a problem-solving challenge. You use this passion to better deliver client management resolution with your excellent debugging and troubleshooting skills.
  • You have the expertise and professionalism to interact with any level of an organization.
  • Your work style is flexible. Some tasks are great to tackle with a team, and other stuff you can handle on your own
  • You have excellent communication skill whether that be in-person, via video, over-the-phone or e-mail.
  • You don’t mind responsibility, you’re accountable for your work and dedicated to a job well done.
  • You’re willing to travel


THE TECH STUFF


  • Cisco Contact Center (UCCX, UCCE, PCCE, WxCC).
  • Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations.
  • Cisco Unified Communications Manager that pertains to Contact Center implementations.
  • Contact Center as a Service (CCaaS)
  • Migrating/Integrating legacy contact center technology with CCaaS applications.
  • Experience with Genesys Cloud preferred but not required.
  • Five9’s experience preferred, but not required.
  • Ujet experience preferred, but not required.
  • Nice CXOne experience preferred, but not required.
  • Familiarity with scripting languages: JSON, Java, Python, PowerShell, etc.


The PERKS


If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:


  • 401(k) and Roth 401(k) savings plan, complete with a company match
  • Health, dental, and vision insurance
  • Life and accident insurance
  • Short and Long-Term Disability coverage
  • Mental wellness programs
  • Flexible spending accounts for pre-tax healthcare and transit/parking expenses
  • Learning opportunities in support of career development
  • Access to financial planning expertise


Our Commitment to Diversity & Inclusion


We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.


Being open to all cultural backgrounds, life experiences, thoughts, and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.

  • Senior Consultant, Customer Experience

    1 week ago

    Fort Myers, United States Burwood Group Full time

    Who WeAre Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, and headquartered in Chicago, weve grown to be a 200+ employee firm with team members and offices spread from Southern...

  • Senior Consultant, Customer Experience

    2 weeks ago

    Fort Myers, Florida, United States Burwood Group Full time

    Who WeAreBurwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, and headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern...

  • Senior Consultant, Customer Experience

    2 weeks ago

    Fort Myers, United States Burwood Group Full time

    Who WeAreBurwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, and headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern...

  • RS Senior Consultant, Customer Experience

    4 weeks ago

    Fort Myers, United States Resource Services Full time

    Job DescriptionJob DescriptionCompany DescriptionWho We Are Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with...

  • RS Senior Consultant, Customer Experience

    4 weeks ago

    Fort Myers, United States Resource Services Full time

    Job DescriptionJob DescriptionCompany DescriptionWho We Are Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with...

  • RS Senior Consultant, Customer Experience

    4 weeks ago

    Fort Myers, Florida, United States Burwood Group Full time

    Company DescriptionWho We Are Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from...

  • RS Senior Consultant, Customer Experience

    1 month ago

    Fort Myers, Florida, United States Burwood Group Full time

    Company DescriptionWho We Are Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from...

  • RS Senior Consultant, Customer Experience

    3 weeks ago

    Fort Myers, United States Resource Services Full time

    Job DescriptionJob DescriptionCompany DescriptionWho We Are Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with...

  • RS Senior Consultant, Customer Experience

    2 weeks ago

    Fort Myers, Florida, United States Resource Services Full time

    Job DescriptionWHAT YOU'LL DOThe Customer Experience Sr. Consultant will be responsible for overseeing the design, architecture, implementation and security of a variety of unified contact center and contact center as a service (CCaaS) technologies.In addition, the Customer Experience Sr.Consultant will be responsible for:Support client visioning for future...

  • Healthcare Outside Sales Consultant

    2 weeks ago

    Fort Myers, Florida, United States ChenMed Full time

    We're looking for a Membership Growth ConsultantWe are an innovative and rapidly expanding primary care provider seeking individuals who are passionate about making a difference in the lives of senior citizens. Join our team and be part of a company that values entrepreneurship, ambition, and kindness. About the Company: ChenMed is dedicated to changing...

  • Senior Customer Services Consultant

    4 weeks ago

    Fort Worth, United States Texas Christian University Full time

    Job Summary: The Senior Customer Services Consultant is responsible for applying knowledge and understanding of information systems by assisting users with technical problems, assures departmental workflow in the absence of the manager. Duties & Essential Job Functions: 1. Diagnoses and resolves tier 2 Macintosh and Windows computer user concerns by...

  • Senior Consultant CX

    1 week ago

    Fort Myers, United States Irvine Technology Full time

    Position: Senior Consultant CX (Cisco Contact Center) Location: Fort Myers, FL (Onsite M-F) Duration: 6+ month contract, will go longer Hourly Rate: 70/hr to 85/hr (W2 or Corp to Corp) Qualifications: Cisco Contact Center (UCCX, UCCE, PCCE, WxCC). Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center...

  • Senior Consultant

    2 weeks ago

    Fort Wayne, Indiana, United States Infosys Full time

    Others (Please specify in the Requisition notes)CompanyITL USARequisition ID118753BRInfosys is seeking Senior Consultant a you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture, process artifacts, and...

  • Senior Consultant CX

    7 days ago

    Fort Myers, United States Irvine Technology Full time

    Position: Senior Consultant CX (Cisco Contact Center) Location: Fort Myers, FL (Onsite M-F) Duration: 6+ month contract, will go longer Hourly Rate: 70/hr to 85/hr (W2 or Corp to Corp) Qualifications: Cisco Contact Center (UCCX, UCCE, PCCE, WxCC). Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations....

  • Customer Experience Specialist

    2 weeks ago

    Fort Myers, Florida, United States APEX Service Partners Full time

    Best Home Services is looking to add to our Customer Experience team Shift: 8:00AM-430PM, 10:00AM-6:30PM, 10:30AM-8:00PM The successful candidate will be a self-starter and have a goal oriented mindset. This position handles maintenance membership cancellations, De-escalating customers, and working alongside the trade managers for a better customer...

  • Customer Experience Specialist

    2 weeks ago

    Fort Myers, Florida, United States Best Home Services Full time

    Overview: Best Home Services is looking to add to our Customer Experience team Shift: 10AM-6PM M-F The successful candidate will be a self-starter and have a goal oriented mindset. This position handles maintenance membership cancellations, De-escalating customers, and working alongside the trade managers for a better customer experience. Benefits...

  • Customer Experience Specialist

    2 weeks ago

    Fort Myers, Florida, United States Best Home Services Full time

    Overview: Best Home Services is looking to add to our Customer Experience team Shift: 8:00AM-430PM, 10:00AM-6:30PM, 10:30AM-8:00PM The successful candidate will be a self-starter and have a goal oriented mindset. This position handles maintenance membership cancellations, De-escalating customers, and working alongside the trade managers for a better...

  • Senior Consultant CX

    4 days ago

    Fort Myers, United States Irvine Technology Corporation Full time

    Position: Senior Consultant CX (Cisco Contact Center)Location: Fort Myers, FL (Onsite M-F)Duration: 6+ month contract, will go longerHourly Rate: 70/hr to 85/hr (W2 or Corp to Corp)Qualifications:Cisco Contact Center (UCCX, UCCE, PCCE, WxCC).Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations.Cisco...

  • Senior Consultant CX

    2 weeks ago

    Fort Myers, United States Irvine Technology Corporation Full time

    Position: Senior Consultant CX (Cisco Contact Center)Location: Fort Myers, FL (Onsite M-F)Duration: 6+ month contract, will go longerHourly Rate: 70/hr to 85/hr (W2 or Corp to Corp)Qualifications:Cisco Contact Center (UCCX, UCCE, PCCE, WxCC).Cisco voice gateways and Telco configuration (POTS, PRI, SIP) that pertain to Contact Center implementations.Cisco...

  • Customer Experience Specialist

    5 days ago

    Fort Myers, United States Best Home Services (Naples) Full time

    Overview: Best Home Services is looking to add to our Customer Experience team! **Shift: 8AM-4:30PM M-F** **Benefits** - Guaranteed weekly pay - Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits - On-going training & development, growth opportunities - Paid Holiday - Flexible Schedule - Paid Vacation - Birthday Pay - Fun work...