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Customer Service Specialist

3 months ago

Honolulu, United States LanceSoft, Inc. Full time

Job Description:

Title: Sr Customer Service Specialist

Location: Honolulu HI 96813

Duration: 6+ months TEMP TO HIRE Conversion possible with great performance.

Pay rate range: $23-$26/hr

Position is located in Downtown Honolulu. Must live on Oahu in Hawaii.

Description:


Driving Infinite Possibilities Within A Diversified, Global Organization.

Working in the fastest growing market sector focusing on Energy Efficiency and Sustainability.

Be a part of our islands future working with our dynamic team voted “Best Place to Work in Hawai‘i.

This position is for a Customer Service Specialist that will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses.

You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.

The general nature and level of work for this position includes but is not limited to:

• Provide customer call support and respond to customer inquiries on the efficiency and conservation program.

Use knowledge of the program requirements to determine applicant eligibility.

• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.

• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.

• Maintain productive relationships with internal and external clients.

• Assist with weekly administrative duties.

• Work collaboratively with the program team to identify opportunities for enhancements to current processes.

• Create reports summarizing operations data.


Basic Qualifications:

• Bachelor’s degree or equivalent industry experience.

• A minimum of two years working in a call center environment with external customers.

• Proven track record working in a team environment.

• Must be able to communicate well over the phone with customers and problem solve.

• 2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.

• Accurate typing skills with a minimum of 40 wpm.

• Excellent organizational, verbal and written communication skills.

• Ability to multitask and prioritize work in a self-directed capacity.

• Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.


We Value:

• Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.

• Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.

• Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.

• A general understanding of residential and commercial property maintenance.

• Technical aptitude and a history of working with contractors, is a plus

• Strong communication skills, both written and verbal.

• Prior experience in Project\Client Management, is a plus.

• Experience working with Salesforce is also a plus.

• Prior background in Energy Efficiency is a plus.



Pre Screening Question

1. Provide a specific time you received critical feedback. How did you respond, and what did you do with the feedback?

2. Provide a sample email responding to a customer inquiry about a program that is outside our

3. How often do you use a computer in your daily work routine? Have you worked with more than one monitor (dual screens) in the past and how do you use it? Respond and explain.

4. Have you worked with high-volume shared email boxes in the past? How did you manage and maintain email communications?

5. Describe a time you disagreed with a superior or colleague. How did you approach the situation?

6. How do you prioritize a task when everything seems like a priority?