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Level 2 Desktop Support
2 months ago
5 DAYS ONSITE IN PHILADELPHIA
- Must have 5+ years of experience in Desktop Support
- Must be able to lift 25lbs
- Deskside support and customer service
- Basic support for password resets, printers configurations, break/fix instructions, ticket routing and escalation
- Must have excellent communication and people skills
- Responsible for checking on devices, ensuring proper technical connection and operation for all internal users including C-Suite
- Manage server room and active directory experience (minimal) is a plus
- Confidentiality supporting 200 end users with troubleshooting PC’s
- Microsoft and Windows environment
- Solid experience working with MS Office 365 and overall Microsoft Applications (office suite, OneDrive, etc.)
- Activating/deactivating user accounts, adding and subtracting licenses
- Windows 10 experience
- Building images/OS and installing applications, etc.
- Overall deployment and build experience
- Azure AD experience
- Multifactor authentication
- Active Directory experience as a whole
- AD on-prem
- Azure security and privacy (VPN access, etc.)
- Printer and scanner experience (they use Canon and Sharp)
- AV Support
- Understand overall usage of AV and room usage for meetings
- MS Teams AV stack
- Inventory/Asset tagging experience
5 DAYS ONSITE IN PHILADELPHIA