Sr. Installation Desktop Technician with Security Clearance

2 weeks ago

Washington, United States S4 Inc. Full time
Job Title: Installation Desktop Technician Work Location: US Senate, D.C. Clearance: Ability to pass background investigation to obtain Public Trust Please note that you must be a US citizen to apply to this job posting Certification: Must possess one of the following certifications: MCSA or ACSP or AMIT Education: Associate's degree in a computer-centered discipline, or a Bachelor's degree in a computer-centered discipline is strongly preferred Experience: 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment. Travel: Occasional Salary: Commensurate with experience Job Listing Number: DC24002 LCAT: Installation Desktop Technician Overview The Installation Desktop Technician is responsible for assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues. Job Duties: * Provide a high-level of customer service to all customers including effective communication. * Installs, configures, and upgrades computer hardware and software which includes the migration of data * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. * Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions * Set up and support hardware, software, network access, telephones and other equipment for new hires and existing employees. * Contribute to departmental policies and procedures related to computer hardware, software installations and customer support * Support Windows 10, Mac OS, iOS, and Android * Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems * Perform delivery of IT Equipment as well returning to stock of equipment * Provides phone and help-desk support for local and off-site users. * Maintains current knowledge of relevant technologies as assigned * Participates in special projects as required Qualifications: * Must pass background investigation for a Public Trust * Must be a US citizen * Must possess one of the following certifications: MCSA or ACSP or AMIT * Associate's degree in computer centered discipline. A Bachelor's degree in a computer centered discipline preferred * \u2022 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment.
\u2022 Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites.
\u2022 Advanced level experience in MAC/PC hybrid environments including mobile devices.
\u2022 Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
\u2022 Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch a plus.
\u2022 Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
\u2022 Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.
\u2022 Excellent diagnostic and problem-solving skills.
\u2022 Proven analytical and problem-solving abilities
\u2022 Ability to effetely prioritize and execute tasks in a high-pressure environment.
\u2022 Extensive equipment support experience.
\u2022 Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
\u2022 Must be able to lift to 50 lbs.
\u2022 Keen attention to detail.
\u2022 Team oriented and skilled in working within a collaborative environment.
\u2022 Strong verbal and written communication skills. To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer including Veterans/Disabled. S4 participates in the E-Verify employment verification program. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Janine Hunter, VP Recruiting by phone at (781) 430-9122 or by email at .

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