ServiceNow Configuration Management Analyst

3 weeks ago

Plano, United States SunTechPros Inc. Full time

ServiceNow Configuration Management Analyst

Location -Plano, TX/ Boise, ID/Phoenix, AZ/Pleasanton, CA (Day 1 onsite 5 Days office)

Long Term


Must Have Skills:

7+ Yrs of Exp –Configuration Management experience managing a large CMDB environment.

7+ Yrs of Exp –ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)

7+ Yrs of Exp –in process-driven organization, preferably an ITIL-aligned Service Management organization.

7+ Yrs of Exp -in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).

7+ Yrs of Exp - in CSDM (Common Service Data Model).

7+ Yrs of Exp –in driving SACM process adherence throughout a complex IT organization using data.

7+ Yrs of Exp –in use of KPIs and other methodologies to identify problems, track trends and drive behavior.

7+ Yrs of Exp –in DevOps and/or Agile methodologies

7+ Yrs of Exp -Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint


The ServiceNow Configuration Management Analyst is part of the Service Asset and Configuration Management (SACM) Team. This individual will focus on the overall quality of the Configuration Management Database (CMDB) by ensuring Configuration Items (CIs) are accurate and complete by policing process adherence and data quality against documented standards.The ServiceNow Configuration Management Analyst is responsible for ensuring governance of CI data against SACM policies and procedures. This includes promoting awareness and education of SACM policies and procedures throughout the organization and its Service Providers. The ServiceNow Configuration Management Analyst will ensure interfaces with internal and external applications are designed and implemented in line with the CMDB Data Model

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