ServiceNow Configuration Analyst
2 weeks ago
What You'll Do
- Accountable for the daily operational health of SACM Configuration processes.
- Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks.
- Accountable for ensuring that SACM Configuration Management is delivered in line with defined policies and procedures.
- Leads investigation of root cause analysis to improve data accuracy continuously.
- Manage the SACM Configuration relationship with data owners and consumers.
- Identify, analyze, and drive resolution of process or data issues, ensuring all Configuration Items (CIs) are complete.
- Strengthen and mature ITSM CSDM (Common Services Data Model) practices and hierarchies.
- Engage with stakeholders to implement or enhance integration interfaces with other applications that leverage or provide CMDB data (e.g., Discovery, OEM/internal data sources, AMDB/hardware asset logistics, Software Asset Management).
- Nurture and strengthen alignment with shared SACM process stakeholders including shared/related data (e.g., Discovery, Asset Management), those who engage with or manage other data inputs (e.g., Service Catalog forms/workflows, Business Analysts, ITSM Developers), or other ITSM process owners (Change, Incident, Problem).
- Serve as a SACM Configuration data and process steward, supporting training opportunities and process adherence with data owners, consumers, and other personnel.
- Drives reporting governance on CMDB statistics, processes, and trends including the delivery of reports and dashboards to drive behavior and adherence.
- Schedule and lead data Audits, data enrichment efforts, and other critical CMDB governance processes through data and process owners.
- Enforce and enhance data governance best practices and standards to ensure consistent and accurate data.
- Support the onboarding of new Applications or Business Services into the CMDB.
- Support data certification audits and maintain the overall health of the Data Certification program.
- Accountable for SACM Configuration Service Catalog items, their content offerings, associated processes, and workflows.
- Collaborate with owners of other Service Catalog items that leverage or impact CMDB data, driving governance of Configuration Management processes and ensuring standards and policies are met.
- Maintain and enhance a custom in-house consumer-facing CMDB application including process engineering, requirements gathering, and design modification recommendations.
- Define and maintain recurring test cases in support of platform health and feature/instance upgrades.
What You Know
- Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
- 3+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
- 3+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
- 3+ years of experience with CSDM (Common Service Data Model).
- Must have quality documentation skills reporting capabilities and experience.
- General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its rules.
- 3+ years of experience driving SACM process adherence throughout a complex IT organization using data.
- 3+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behavior.
- Proven success in establishing and/or managing large data repositories and managing multi-source environments.
- Knowledge of the working practices and structural elements within Cloud environments, IT infrastructure, Operations Centers, and Service Desks.
- Familiarity with DevOps and/or Agile methodologies
- Encompasses a particularly good all-round understanding of IT processes and service management.
- Strong in establishing connections with people and managing relationships.
- Able to cope with pressure, time-sensitive situations, and delivering against deadlines.
- Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint
Preferred:
- ITIL V4 certification
- ServiceNow Multi-Source CMDB/CMDB 360 experience
- Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.)
- Working knowledge of the Common Service Data Model
- Knowledge of application architecture and service delivery modeling
Education
- Bachelor s degree in a technology or business-related field or 3+ years of Configuration Management experience managing a large CMDB environment.
-
ServiceNow Configuration Analyst
2 weeks ago
Plano, Texas, United States Nisum Full timeWhat You'll DoAccountable for the daily operational health of SACM Configuration processes.Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks.Accountable for ensuring that SACM Configuration Management is delivered in line with defined policies and procedures. Leads investigation of root cause...
-
ServiceNow Configuration Analyst
2 weeks ago
Plano, United States Nisum Full timeNisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto "Building Success Together®," Nisum has grown to over 1,800 professionals across the...
-
ServiceNow Configuration Analyst
2 weeks ago
Plano, Texas, United States Nisum Full timeWhat You'll DoAccountable for the daily operational health of SACM Configuration processes.Responsible for CMDB data analysis, research, troubleshooting, data enrichment, and other CMDB governance tasks.Accountable for ensuring that SACM Configuration Management is delivered in line with defined policies and procedures. Leads investigation of root cause...
-
ServiceNow Developer
2 weeks ago
Plano, United States Knowit Training Full timeSUMMARY: As an individual contributor, the ServiceNow Developer/PM will analyze, design and test functionality of ServiceNow programs that integrate with internal and external customer users. The ServiceNow Developer/Project Manager will oversee projects with implementation schedules and deadlines, communicating project updates to multiple stakeholders...
-
ServiceNow Developer
2 weeks ago
Plano, United States Valiantica, Inc Full timeServiceNow DeveloperUSA- PLANO, TXServiceNow DeveloperWe are looking for a ServiceNow Developer who will be responsible for the development and administration of solutions within Toyota's ServiceNow environments, specifically for the Security Operations module.The developer will work with members of the Cyber Fusion Center & Cyber Risk management groups...
-
ServiceNow System Administrator
1 month ago
Plano, United States Forhyre Full timeJob DescriptionJob DescriptionWe are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States HL Solutions LLC Full timeRole ServiceNow ITOM DeveloperLocation Mclean, VA/Plano, TXJob Description Job Description :Experienced in implementation of ITOM solution using industry best practices.Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rulesIntegrate ServiceNow ITOM modules with a variety of...
-
ServiceNow ITOM Developer
4 weeks ago
Plano, United States Visionary Innovative Technology Solutions LLC Full timeRole: ServiceNow ITOM DeveloperLocation: Plano, TX or Mclean, VA (Hybrid onsite)Duration: 6+ Month Job Description:Experienced in implementation of ITOM solution using industry best practices.Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rulesIntegrate ServiceNow ITOM...
-
Senior ServiceNow Developer-CMDB
2 weeks ago
Plano, United States Diverse Lynx Full timeRole: Senior ServiceNow Developer-CMDB Location: Irvine, CA or Plano, TX (Onsite) Contract JD:- Minimum of 10 years overall experience in designing and implementing complex CSM, ITSM. 4+ years of proven experience as an architect in designing and implementing ServiceNow CSM, ITSM, CMDB, Custom applications and integrating with several 3 rd party...
-
ServiceNow ITOM Consultant
2 weeks ago
Plano, United States Rishabh RPO Full timeJob DescriptionJob DescriptionTitle: ServiceNow ITOM DeveloperLocation: Plano, TX or McLean, VA (HYBRID)Pay Rate: $57/Hr on W2 without benefitsDuration: Long Term ContractMust Have Experience:Experienced in implementation of ITOM solution using industry best practicesHands-on development to include creation, configuration and customization of patterns,...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States Trident Consulting Full timeTrident Consulting is looking for a ServiceNow ITOM Developer for one of our Direct clientsJob Title: ServiceNow ITOM DeveloperLocation: Plano, TX & McLean, VA - HybridMode: ContractMust Have Experience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States Trident Consulting Full timeTrident Consulting is looking for a ServiceNow ITOM Developer for one of our Direct clientsJob Title: ServiceNow ITOM DeveloperLocation: Plano, TX & McLean, VA - HybridMode: ContractMust Have Experience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States HL Solutions LLC Full timeJob Description -9+ years of experience with ServiceNow required.12+ years of experience with the IT Industry required.Experienced in implementation of ITOM solution using industry best practices.Hands-on development to include creation, configuration and customization of patterns, discovery schedules, probe, sensors and event rulesIntegrate ServiceNow ITOM...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States Hexaware Technologies Full timeServiceNow ITOM DeveloperPlano TX and Mclean VA (day one onsite, 3 days onsite in a week and 2 days remote)Must Have Experience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.Integrate...
-
ServiceNow ITOM Developer
3 weeks ago
Plano, United States Hexaware Technologies Full timeServiceNow ITOM DeveloperPlano TX and Mclean VA (day one onsite, 3 days onsite in a week and 2 days remote)Must Have Experience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.Integrate...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States Hexaware Technologies Full timeServiceNow ITOM DeveloperPlano TX and Mclean VA (day one onsite, 3 days onsite in a week and 2 days remote)Must Have Experience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.Integrate...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States Visionary Innovative Technology Solutions Full timeSr ServiceNow ITOM DeveloperPlano TX and Mclean VA (day 1 onsite, 3 days onsite in a week and 2 days remote)Contract Minimum 10+ years ExperienceExperience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and...
-
ServiceNow Developer
3 weeks ago
Plano, United States iSoftTek Solutions Inc Full timeJob DescriptionJob DescriptionThe ServiceNow Developer will be responsible for designing, developing, and implementing ServiceNow solutions based on client requirements. This includes configuring and customizing ServiceNow applications, implementing workflows and automation, and integrating ServiceNow with other systems.Responsibilities:· Executes software...
-
ServiceNow ATF Lead developer
1 week ago
Plano, United States Diverse Lynx Full timeJob Title: ServiceNow ATF Lead developer Location: Plano, Texas (Onsite) Job description- Minimum Experience Required: Around 10 years of experience in the IT industry 6+ years of relevant experience in ServiceNow platform executing end to end Testing and Design and development of ATF Scripts for ITSM, CSM, OMT modules Over all Expertise in ServiceNow...
-
ServiceNow ITOM Developer
2 weeks ago
Plano, United States Visionary Innovative Technology Solutions LLC Full timeLocations: Plano TX and Mclean VA (day 1 onsite, 3 days onsite in a week and 2 days remote)Experience Experienced in implementation of ITOM solutions using industry best practices.Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.Integrate ServiceNow ITOM modules with a...