Client Success Manager

5 days ago


El Segundo, United States WebMD Full time

Client Success Manager – WebMD Care Directories


WebMD Care Directories is the leading platform connecting patients with healthcare providers. We're seeking a Client Success Manager to lead and develop our team of eight Account Managers. This hybrid role requires just 1 day per week in-office and focuses on onboarding, client support, retention, and ensuring the customer voice drives product enhancements.


Key Responsibilities:

  • Lead and develop a high-performing team to meet customer satisfaction and retention goals.
  • Collaborate with leadership to integrate client feedback into product planning.
  • Oversee KPIs, quality assurance, and reporting.
  • Drive process improvements and team career development.


What We’re Looking For:

  • Proven leadership in client support or account management (healthcare or tech preferred).
  • Strong skills in Salesforce, Google Suite, and reporting.
  • Excellent communication and problem-solving abilities.


Join us in delivering exceptional service to healthcare professionals. Apply today



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