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Technical Training Program lead

3 months ago

Minneapolis, United States Anaplan Full time

Anaplan is seeking a dynamic and experienced Technical Training Program Lead to manage the development and execution of the company's technical training strategy. The ideal candidate is a highly motivated, organized, and eager to blend their technical skills with training expertise to deliver deeper technical knowledge and certification across Customer Support, Customer Success, Professional Services, Implementation Partners, and Anaplan Customers.

To be successful in this role, you should have a proven track record of driving successful learning initiatives within a technology-focused organization. You should be comfortable working with cross-functional teams and have a deep understanding of content creation, process improvement, and learning strategy. Candidate must thrive in a fast-paced environment, be self-started, and have a strong bias for action.

What you’ll be doing:

  • Develop role-based core competencies and learning objectives for internal and external technical roles, including Customer Support, Professional Services, Customer Success, implementation partners, and customers
  • Maintain a training curriculum that is highly effective and scalable for technical audiences, including the optimization of existing content and the creation of novel training materials
  • Drive education on our core product functionality as well as upcoming product releases
  • Facilitate product adoption through the creation and delivery of technical training content, including courses accessed through a Learning Management System, as well as public, private, and internal courses delivered live in a classroom setting
  • Own the outcomes of your training programs: continually measure program success, participant performance, and business impact
  • Cultivate a strong relationship of trust and effectively manage an ongoing operational rhythm with Product Management, Product & Solution Marketing, Professional Services, Customer Success, Partner & Alliances, Customer Support, and GTM Enablement peers
  • Strategize with the Product Management, Product & Solution Marketing, Professional Services, Customer Success, Partner & Alliances, and Customer Support teams on technical training needs to make continual improvements and iterations
  • Become an expert in Anaplan modeling techniques and standard methodologies by completing Level 1 and 2 training within 3 months and level 3 training within the first year, as well as maintaining all certifications as requirements change.
  • Stay current with all new Anaplan standard methodologies and software improvements.

You have:

  • 5+ years of experience in technical training, learning program development, and facilitation
  • 5+ years of hands-on Anaplan experience preferred
  • Business planning and program management experience
  • Strong oral and written communication skills and high attention to details
  • Passion for learning, teaching, and constant improvement
  • Ability to comfortably and expertly present to large groups using multiple delivery methods, for lengthy periods of time
  • Ability to communicate concepts in a concise, logical manner so students can absorb and retain
  • Flexibility to prioritize multiple activities simultaneously
  • Ability to work effectively in a fast-paced, dynamic environment.

If you are a results-driven professional with a passion for building and managing successful technical training programs, we invite you to apply for the Technical Training Program Lead position at Anaplan.