Claims Specialist

1 month ago

Boca Raton, United States Nation Safe Drivers Full time

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.


NSD has an immediate opening for a GAP Claims Processors in our claims department. The GAP Claims Processor will handle claims calls from customers as well as Insurance Companies, Lenders and Car Dealers (calling on behalf of the consumer). Responsibilities include the ability to approve, deny and process claims in a claims center environment.


Duties and Responsibilities:

  • Maintain a diary of new and pending claims.
  • Verify documents for accuracy. Identify and escalate priority issues.
  • Collect missing document via phone, email, or regular mail.
  • Customer service skills and the ability to take ownership in assisting, researching, and resolving claims and other customer service issues.
  • Update company software systems to process claims.
  • Handle 40-80 inbound or outbound claims calls each day.
  • Make outbound calls to insurance companies, dealers, customers, and lenders to request required documentation for the claims file.
  • Communicate decision with clients consistent with our contractual agreement.


Education and Work Experience:

  • Associate degree or High School diploma with minimum 3-year customer service experience


What NSD can provide:

  • Excellent Benefits: Health, Dental, Life, Vision and Disability Options as well as Paid Vacation Days, Sick Days, Holidays and PTO. Pet Insurance too
  • Exciting ESOP opportunity
  • Competitive compensation and a family-friendly work schedule
  • Excellent Corporate Culture: Social Events, Recognition Luncheons, Family Days, and Holiday Celebrations
  • Long-standing reputation for promoting from within -- great opportunity for a promising career path


**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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